6 Top Tips: Embedding a Data Centric Organisational Culture

Data is king in the technological economy, but before you can unlock its potential, you’ll need the right culture. To learn more about embedding a data-centric organisational culture read on below. In the second part of the series we look at how to build the right culture to effectively harness data for informed decision making. Data has become an organisation’s most valuable asset, providing a strong foundation for decision making and citizen experience initiatives. But unlocking its true potential is more than just empowering leaders to make better decisions using insights extracted from data; it’s about embedding data science into …

Digitising and Scaling Corporate Services: Understanding the Benefits of Transformation for Government

In part two of the Digital Corporate Services blog series we take a look at how two public sector organisations are maturing, digitising and scaling corporate services, as well as the benefits they’ve achieved through transformation. Shared-services functions have a central role to play in today’s digital environment. These groups exist to streamline the management of internal processes and to assist in the quick and efficient delivery of software and services to customers as increasingly, the back-end work they perform is critical for capturing data that can then be used to create even better, more seamless front-end experiences. While corporate …

The Next Big Step: Digitising and Maturing Government Shared Services

In part one of the the Digital Corporate Services blog series we discuss the opportunities, challenges and benefits of maturing government shared services with emerging digital tools and how to extract greater value and increase organisational agility and flexibility by maturing these services. It goes without saying that by now every public sector department and agency is on some kind of digital transformation journey. For a long time though these transformations have been end-user or citizen-centric – whether that be a new portal to renew drivers licenses online instead of queuing in person or a self-service function to help answer …

Public Sector Contract Management in the Age of Covid-19

Below we take a look at what contract management actually is, and why a reworking, or indeed an implementation of, contract management frameworks is integral to successfully navigating H2 2020. It seems we can’t have a conversation these days without the dreaded ‘c’ word coming up, and while a few ‘c’ words are considered the ‘c’ word, 2020 is a standout year for one in particular – Coronavirus. Needless to say the month of March left many reeling, with every single industry impacted in some way, with those in the corporate services, supply chain and procurement space especially feeling the …

The Six C's of Emergency Communications

Evaluating mission-critical communications: 6 vital factors for safe cities | Daniel Hill, Director of Solutions ANZ, Motorola Solutions Could any policy planner, however astute, have predicted the difficult circumstances presented to our public safety agencies right now? Thousands made homeless by the worst bushfire season on record, COVID-19 lockdowns and border closures, and massive protest rallies compounding the risk of viral transmission. For police, fire services and medical responders, these are indeed challenging times. Mission-critical communications technology must fulfil certain essential criteria to meet the standards of today. It must facilitate strategic decision making by converting situational data into meaningful …

Public Sector Enterprise Architecture: Gaining Holistic Oversight, Agility & Standardisation

Government agencies and departments have well publicised needs to manage limited budgets and meet citizen expectations; making ICT innovation and digital transformation an imperative. By now government departments at all levels are on some sort of transformation journey, but to manage the pace of change, and to ensure seamless transformation (we’re talking buy-in, culture, change management, budgets, on-time delivery, IT infrastructure, solution implementation, the works) you need something, or some one, to orchestrate it all. Modern EA strategies now extend this philosophy to the entire business, not just IT, to ensure the business is aligned with digital transformation strategies and …

Accelerating The Omnichannel Future of Government Through Customer Obsession

Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020 Sam Higgins, Principal Analyst, Forrester

5 Top Tips To Build an Effective Public Sector Data Platform and Analytics Strategy

Data and Analytics are important and rapidly developing business functions that are being leveraged by increasing numbers of both private and public sector organisations around the world. In the public sector government agencies and departments are now taking the opportunity to harness contextual real-time information into their decision-making processes. Policy evaluations, education, healthcare, or, as we’ve seen recently, citizen tracking to help monitor and combat the effects of COVID-19 are all enabled by the use of data and analytics that glean new levels of insight. By now most, if not all of us, know that data is king in the …