Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



IT Modernization and Cloud

Empowering the Skillsets of Diverse Digital Leaders

Innovate Aotearoa
In this Fireside Chat session, we hear insights from Milica Zivanovic, Deputy Chief Digital Officer, Public Service Commission and Bill Moses, Chief Digital Officer, Public Service Commission on the digital skillset challenge, fostering a culture of learning by encouraging individuals to share their experiences throughout the digital career pathway, how to encourage sharing and collaboration across the public service, and how the skillset challenge can be addressed.
Empowering the Skillsets of Diverse Digital Leaders
New Zealand 21 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The Push for a Digital Public Sector in South Australia

Innovate SA
The Department of the Premier and Cabinet put together a digital strategy in 2020, outlining the South Australian Government’s digital transformation over the next 5-year period. No one was prepared for what was in store with a global pandemic. At the time, the focus quickly changed to the transfor…
The Push for a Digital Public Sector in South Australia
Australia 16 Nov 2023
Guides
Public
Save Mili Goswami Avatar
Digital Services and Customer Experience

A Unified Front for Citizens with 'Tell Us Once' Government Services

Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
A Unified Front for Citizens with 'Tell Us Once' Government Services
Australia 15 Nov 2023
Interviews
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation

After Digital Government & CX Roadshow, we had the opportunity to chat with Nancy Norris, the Senior Director, ESG & Digital Trust from, BC Ministry of Energy, Mines and Low Carbon Innovation about her insights on digital-centric culture.
Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation
Canada 15 Nov 2023
Interviews
Public
Save Kelly Zheng Author avatar
Digital Services and Customer Experience

Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria

At our recent Digital Government & CX Roadshow 2023, Mike Palmer, the Chief Information Officer from City of Victoria shared his insights on Client-Centric Service Delivery.
Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria
Canada 14 Nov 2023
Interviews
Public
Save Kelly Zheng Author avatar
IT Modernization and Cloud

Driving Queensland's Innovation Through Culture and the Right Talent

Innovate QLD
In this GovTalk panel session, our government leaders discuss gaps in skill sets and the best approaches to close the gaps, the post-covid hybrid working environment between home and office and how this changes the way people develop skills and how employees can build on their skills and engage with each other, and finally our leaders discuss the next critical step in closing the gap on skills requirement for the public sector to move forward.
Driving Queensland's Innovation Through Culture and the Right Talent
Australia 13 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Welcome from Chair: Andrew Garner

Innovate QLD
In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.
Welcome from Chair: Andrew Garner
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

Innovate QLD
In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.
Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar

Recommendations

The Impact of AI on Government Technology and Strategic Pathways Forward
Industry Trends 18 Oct 2024
The Future of Learning and Development in the Public Sector
On Demand 10 Nov 2024
Building Trust with AI: The Government’s Path to Responsible Tech
Industry Trends 21 Oct 2024
Speaker Spotlight: Q&A with Texas Office of Transformation and Innovation
Interviews 3 Sep 2024
Empowering Change Leaders in the Public Sector
Industry Trends 10 Oct 2024