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Digital Services and Customer Experience

Sustaining Digital Transformation beyond COVID Times

At the recent Sustaining Digital Transformation Beyond COVID Times event as part of the Digital Government and CX National Insights Series, we heard from Michelle Dowdell, First Assistant Secretary, Digital Technology Taskforce, Australian Department of the Prime Minister and Cabinet as she delves into delivering a modern and digital economy to drive Australia’s future prosperity. In this article she explores: From a numbers perspective alone, “over 50 million telehealth services were accessed in just one year in Australia; nearly a quarter of all businesses changed what they delivered in the first three weeks of the pandemic; and almost nine in …

Sustaining Digital Transformation beyond COVID Times

General

Spotlight Interview - Defence, Security and Justice ANZ Q1 National Insights

The move to “digital transformation” has certainly accelerated in the last couple of years and a big driver for that has been the pandemic. Sometimes changing an outdated process is a lot of effort but when you have no choice i.e. you can’t travel to collect or handle a disk containing some important CCTV evidence, you need another way. Digital Evidence Management solutions where there before but necessity has definitely meant the benefits are being realised quicker. And a change from some of the outdated costly processes to a quicker safer way of handling and managing digital evidence and cases …

Spotlight Interview - Defence, Security and Justice ANZ Q1 National Insights

Australia

14 Apr 2022

Industry Trends

Public

Save Public Sector Network

Cyber Security and Risk Management

Communicating Risk and Mitigating Threats in a Changing Cyber Security Landscape

“There is a direct financial benefit of good security practice at the customer interface, a rapid response program of how to deal with cyber events, and a quick clean-up action. Suddenly it becomes very clear that investment in your cyber security practice becomes financially understood and a viable action.

Communicating Risk and Mitigating Threats in a Changing Cyber Security Landscape

Workforce, Skills and Capability

New Ways of Working

It is fair to say that the last two years have been rather tumultuous for much of Eastern Australia. In NSW in particular there were bushfires in late 2019, the pandemic that started in 2020, the floods of early 2021, and then the Delta strain of the pandemic in the second half of 2021. Nicole Grice, the Director of People, Performance, and Culture at the NSW Department of Planning, Industry, and Environment (DPIE), says that “we have been operating in a heightened crisis mode for two years now.” DPIE has been at the centre of much of the state’s response …

New Ways of Working

Data, Analytics and AI

Accelerating Data and Automation Transformation in the Public Service

When it comes to data verification, there are essential “three possible ways of proving who I say I am: through something I have, like a document or a card; through something that I know, like a name or a password; or through who I am, like fingerprints or facial recognition.” Biometrics is related to the third of these options, and there are a number of reasons why biometrics is the preferred option. Without biometrics, the verification of identity can be time-consuming and often has to be conducted “in service centres in-person.” On top of that, “the transaction is cumbersome both …

Accelerating Data and Automation Transformation in the Public Service

Australia

7 Apr 2022

Industry Trends

Public

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Workforce, Skills and Capability

Future of Learning and Development Insights

As such, the only way to embed L&D is through continuous and ongoing learning. At the APSC they are “adopting a continuous learning model to enable our workforce to build the critical capabilities needed to do their best work today, and the ability to learn and adapt at the speed of change.” At ESTA, Shannon Pigram says that they too are adopting an ongoing learning approach. It is about “ensuring that there are constant conversations about it and that little challenges that occur with a number of little initiatives. We then look at leveraging those against our existing workflow and …

Future of Learning and Development Insights

Data, Analytics and AI

Data Visualisation and Dashboards Techniques

As an example, many people will know the colours of Google even if they don’t see the word spelled out, and they will know the font of Disney even if it is used to write something else. A lot of these kinds of brands are ingrained in our minds because they use all four elements and because “everything that we consume visually makes use of those well-known attributes within our brains.” In an organisation like the Inland Revenue Department there are four factors that have been included in the style guide, “though more elements can be added in there.” These …

Data Visualisation and Dashboards Techniques

Workforce, Skills and Capability

Adapting to Drive Organisational Change

At our first HR & Future of Work National Insights Virtual Event, Paul Wilding, Director of Employee Relations, Department of Education explored: Since the start of the pandemic, in particular, the concept of well-being has been bandied about across all levels of the media, the government, and the community. But why is it important in a workplace context, and how should it be applied? These are some of the questions that have been bothering Paul Wilding, the Director of Employee Relations at the Department of Education in Western Australia. In a word, he says that well-being “is really about flourishing. …

Adapting to Drive Organisational Change

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