Using the Viable System Model to Improve Government Operations

By combining Viable System Model and value chain analysis, governments can improve their performance and efficiency, and change the way they provide services and run public institutions.

Change Management Playbook - How to deliver change management as a service

This Playbook aims to positions others looking to establish a Change Management Office, particularly in a public sector setting.

A Beginner’s Guide to AWS Backup and Recovery

Learn the essentials of AWS backup and recovery with our beginner-friendly guide. Master backup and recovery techniques to safeguard data on AWS.

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?

Hybrid Multicloud going Mainstream: The Most Common Use Cases

Hybrid multicloud deployments allows IT professionals to consume the best of public cloud services (resource scalability and simplified management) with the security, control, and performance of an on-premise private cloud.

The Push for a Digital Public Sector in South Australia

The Department of the Premier and Cabinet put together a digital strategy in 2020, outlining the South Australian Government’s digital transformation over the next 5-year period. No one was prepared for what was in store with a global pandemic. At the time, the focus quickly changed to the transfor…

PSN Marketplace FAQ

Answers to some of the most commonly-asked questions about our Marketplace.

Making the Most of Your PSN Marketplace Listing

Congratulations on joining Public Sector Network’s Marketplace!Listing your business allows buyers from all levels of government to find you when they're searching for solutions to their problems. It is your first step to establishing your business as a trusted solution provider to Government - but…