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Digital Services and Customer Experience

Delivery of the Next Phase of Citizen Services

In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW, Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.
Delivery of the Next Phase of Citizen Services
Australia 31 Jul 2023
On Demand
Members-only
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Digital Services and Customer Experience

Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together

In this Ministerial Address we hear from the Hon. Jihad Dib, Minister for Customer Service and Digital Government to begin and set the tone for the day.
Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together
Australia 31 Jul 2023
On Demand
Members-only
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IT Modernization and Cloud

How Innovative Platforms Can Drive Productivity & Agility

In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.
How Innovative Platforms Can Drive Productivity & Agility
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The Transformation Trajectory: The Next Realm of Opportunity

In this GovTalk session, we hear insights from esteemed Government leaders on what "Next-Gen" public service looks like, sense-checking the latest tools, technology, requirements and strategies to accelerate advancement in NSW Government. Hear wisdom from Rebecca Fox, Dr. Kate Harrington and Shane Hamilton.
The Transformation Trajectory: The Next Realm of Opportunity
Australia 31 Jul 2023
On Demand
Members-only
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Digital Services and Customer Experience

What is Digital Government Without Citizen Trust?

Innovate NSW
In this Partner Perspective session, Andrew Garner, EY Oceania Government Digital & Technology Lead, EY discusses the important of gaining and maintaining citizen trust in the digital world - how to make citizens feel safe to share data and insights on digital identity.
What is Digital Government Without Citizen Trust?
Australia 31 Jul 2023
On Demand
Members-only
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Cyber Security and Risk Management

Amping Up the Ability to Detect and Respond to Breaches - Victoria Cyber Security Showcase 2023

Victorian Cyber Security Showcase
In this Fireside Chat session, Darren Kane, Chief Security Officer, nbn, explores 2023-24's requirements for security breach detection and response.
Amping Up the Ability to Detect and Respond to Breaches - Victoria Cyber Security Showcase 2023
Australia 25 Jul 2023
On Demand
Members-only
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Cyber Security and Risk Management

Unlocking the Next Realm of Opportunity in VIC Government - Victoria Cyber Security Showcase 2023

Victorian Cyber Security Showcase
In this GovTalk panel session Government leaders discuss the latest technology to accelerate cyber advancement, leadership in 2023 and beyond, what the focus should be for 2024 and embedding security by design as a core foundation principle. You will hear insights from John O'Driscoll, Leanne Conroy, Sourish Datta and Greg Adamson.
Unlocking the Next Realm of Opportunity in VIC Government - Victoria Cyber Security Showcase 2023
Australia 24 Jul 2023
On Demand
Members-only
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Cyber Security and Risk Management

Navigating the 2023-24 Cyber Environment - Victoria Cyber Security Showcase 2023

Victorian Cyber Security Showcase
In this panel session, you will hear government leaders discuss the shifts, challenges, risks and opportunities within in the 2023-24 cyber environment. Hear insights from Vijay Narayan, Dan Eastley, Leanne Conroy, Maxine Harrison and Damien Luke.
Navigating the 2023-24 Cyber Environment - Victoria Cyber Security Showcase 2023
Australia 24 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar

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