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Cyber Security and Risk Management

Protecting your Digital Identity in our modern world

Protecting digital identities in our modern world is critical, particularly at work. This process of identity and access management (IAM) has become so important in some large workplaces, that it has become its own very important field of practice. This paper brings together the perspectives of two IT experts, showcasing that IAM is a necessary consideration when designing or re-engineering any IT systems, and that protecting digital identities should always be a priority.

Protecting your Digital Identity in our modern world

Australia

7 Apr 2021

Whitepapers & Reports

Public

Save Rosie Fea

General

Process Automation in Healthcare

Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases.

Process Automation in Healthcare

Workforce, Skills and Capability

Why workplace wellness is key to organisational success

It’s no secret that the workplace has a huge impact on the physical, mental, economic and social wellbeing of employees. With the average full-time worker spending around 40 hours a week at work, it can be easy to see how the hours spent working can play a vital role in shaping a person’s overall wellness experience. Combine this with a global pandemic and the topic of ‘employee wellness’ becomes ever so crucial. With COVID-19 signalling a huge shift towards remote working, many employees found themselves juggling work, home schooling and house duties. The pandemic has led to less separation between …

Why workplace wellness is key to organisational success

General

Local Government: Improving Customer Experience and Customer Engagement

With a growing and changing population, David Kerr, the Director of Community and Belonging at Northern Beaches Council in Sydney, says that their council was only formed “four and a half years old through an amalgamation of three councils who effectively had no relationship with each other.” The councils had no relationship, but more importantly, the citizens also had little connection with the councils. So the most important thing that the new council started to do was to “actively listen to our customers, and to be empathetic to the concerns expressed by our customers.” That meant reiterating regularly and from …

Local Government: Improving Customer Experience and Customer Engagement

General

Improving the Operational Efficiency of your Council

Dawn Baxendale began her role at Christchurch City Council in October 2019. Just a few months later the world changed, but before then, in January 2020, the Council revised some of their plans based on the three principles mentioned above. “Those principles were basically critical to help us get through COVID-19.” Many councils, including theirs, decided to undertake a second annual plan after the pandemic began because so many parameters had changed. However, since the first plan was underpinned by those principles and since everyone was on board, “we were able to do it in just five weeks.” The result …

Improving the Operational Efficiency of your Council

New Zealand

1 Apr 2021

Industry Trends

Public

Save Rosie Fea

Digital Services and Customer Experience

Women in Leadership Spotlight Series: Marjorie A. Cadogan, Executive Deputy Commissioner, Office of Citywide Health Insurance Access, NYC Human Resources Administration

In short, I am a health insurance problem solver and educator. I lead a dedicated team in the NYC Human Resources Administration’s Office of Citywide Health Insurance Access to expand access to health insurance for New York City residents and small businesses. We achieve our mission in a variety of ways: by administering a Citywide outreach and enrollment assistance initiative known as NYC Health Insurance Link which uses city agency sites, activities and programs to insinuate health insurance outreach and education into New Yorkers’ routine interactions with city services; maintenance of a comprehensive website of health insurance guidance and materials; …

Women in Leadership Spotlight Series: Marjorie A. Cadogan, Executive Deputy Commissioner, Office of Citywide Health Insurance Access, NYC Human Resources Administration

General

Workforce Mobility and Remote Service Management

One of their main operations is in food services. This critical to any hospital and thus they have “150 food service sites across NSW employing about 4,600 staff,” as well as “three food production units (FPUs)” that produce special and customised meals. All up, they “produce over 24 million meals per year.” Given the nature of the food processing environment, especially in hospitals, it is a “highly regulated” industry with many standards, guidelines and frameworks that need to be adhered to. “However, a lot of work needed to be done to ensure success. To start with, “we worked with BSI …

Workforce Mobility and Remote Service Management

Cyber Security and Risk Management

Benefits of Cloud Security with Transport NSW

Across NSW Government there is a cloud strategy which “states that we must use public cloud first, as the default. We should only use the traditional data centres if it makes sense for our businesses or if we have no other alternative.” However, there are numerous ways to interpret this and there are a number of public cloud platforms. Before delving further, it is therefore important to understand these, and one way to do so is to think of them as “a cloud pizza model.” This was the model that “helped us to overcome and understand it at Transport NSW.” …

Benefits of Cloud Security with Transport NSW

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