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Exploring technical and operational innovations impacting the world of forensic investigation
Exploring technical and operational innovations impacting the world The field of forensics is a very scientific and extremely detailed discipline. With the emergence of forensic technologies, this field is continuing to evolve, though technology is not the only reason why forensics is advancing. Dr Sarah Benson, the Chief Forensic Scientist and a 21-year veteran at the Australian Federal Police (AFP), says that what really sets the field of forensics apart these days is data. “The question for us is how can we do what we do better given the complex data environment that we currently operate in, whether or not …
Digital Services and Customer Experience
Improving Citizen Life Event Journeys
The initiative was developed because for every one of the more than 315,000 births in Australia each year, a parent can have “up to 7 interactions with government agencies to register the birth and enrol the child in Medicare and Centrelink.” Not only does this result in “unnecessary duplication,” but it creates opportunities for mistakes, and thus “approximately 30% of birth registrations have errors requiring follow-up” by either government agencies, parents, or both. Part of the reason why there are so many interactions is because the current process requires parents to register with three separate agencies, even though they are …
Cyber Security and Risk Management
Embedding Security Rules and Controls to keep networks safe
In our connected world, when all industries are using technology and the internet for work as much as for communication and entertainment, it is important to ensure that the networks are safe and secure, and that the policy settings are appropriate. ““Securing our networks is about people, processes and technology. Our job is to protect the organisation from the world, but also to protect the world from our organisation. Last year we blocked over 190,000 viruses, and we also had to stop inquisitive students trying to penetrate our systems.”” Steve Woodhouse, Chief Information Security Officer, Department of Education (QLD) ““To …
General
Asset and Infrastructure Management
“The Victorian government aims to meet the infrastructure challenge with a revolutionary transformation of the way our projects operate and perform, through the implementation of a sound, practical and holistic approach to digitalisation.
HR Trends for 2021
General
4 Ways to Improve Your Patient Experience
However, increasing evidence linking patient experience to improved outcomes as well as regulatory trends should provide a compelling case for improving patient experience. So what steps can your organisation take to improve its patient outcomes and experience? Improving the patient experience starts with engaging the community before they enter care. Including family members in the circle of care and proactively promoting preventive care can help catch disease early or avoid its onset. Sharing information through various outreach and educational programs can help patients and their families make more informed choices about their care. By increasing patient knowledge, both the patient …
IT Modernization and Cloud
APIs in the Public Sector
Public sector institutions largely exist to improve the lives of citizens, and Application Programming Interfaces (APIs) are a technology that can assist in achieving that goal. This paper follows the journeys of three public sector experts as they developed and use API tech to improve services and improve the lives of citizens. APIs can make things more integrated, can allow for the secure sharing of information across jurisdictions, can reduce duplication and operational costs, and ultimately, can improve government services and change lives. The lessons from these journeys can be applied across public sector institutions everywhere.
IT Modernization and Cloud
Public Sector in the Cloud: Practical Solutions to Common Challenges
Pascale Duguay, Organizational Transformation Leader, IBM Mark Dymond, Senior Partner, Hybrid Cloud Services Canada, IBM
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