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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Bringing it all together to support the future growth and prosperity

Technology, People, Processes & Data – Bringing it all Together to Support the Future Growth and Prosperity • Priorities to support public sector innovation and transformation • Enabling real-time insights and decision making through big data and analytics • Encouraging cross departmental and cross…
On Demand: Innovate Australia 2021 - Bringing it all together to support the future growth and prosperity
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Executing on Digital Innovation

Ideation without execution is just dreaming. Here are some key insights on designing, developing and delivering in a continual cycle of service innovation, citizen engagement and accessibility. Key Insights by:Paul Arthur, Regional VP ANZ, OutSystems Richard Davies, Manager Solution Architect, OutS…
On Demand: Innovate Australia 2021 - Executing on Digital Innovation
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government

Explore key insights with Director of Technology, Sean Kopelke from VMware Australia and New Zealand on enhancing and developing in-house digital capabilities and managing costs with cloud financial governance.
On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century

Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:Going digital by default and delivering e-Services that have intuitive user experiencesLeveraging data to better understand the needs of citizens and organisationsUnderstanding the future of …
On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Meeting service delivery expectations

How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home …
On Demand: Innovate Australia 2021 - Meeting service delivery expectations
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - How to digitally transform a nation in 20 minutes or less

The Digital Transformation Strategy sets the data and technology direction for the Australian Government to 2025. While much progress has been made, many Federal and State agencies still have a long way to go. In this presentation we’ll walk through the technology underpinnings that are needed to d…
On Demand: Innovate Australia 2021 - How to digitally transform a nation in 20 minutes or less
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Workforce, Skills and Capability

Providing Agencywide Training Support for redeployed staff during a Global Pandemic

Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of …
Providing Agencywide Training Support for redeployed staff during a Global Pandemic
United States 22 Dec 2022
Case Studies
Members-only
Save Terrance Stroud Avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy

Let's discuss value-adding to whole-of-government work and next challenges and opportunities with the Head of Digital Technology Taskforce, Michelle Dowdell and unveil what's in the strategy.Michelle DowdellHead, Digital Technology Taskforce, Department of the Prime Minister and Cabinet 
On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy
Australia 22 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar

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