On Demand: Innovate Australia 2021 - Meeting service delivery expectations

How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?

Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home Affairs on: 

1. How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services
2. Embedding agile delivery and data insights to transform the way your organisation delivers services
3. Implementing the right service improvement methods to enable scale and responsive, multi-channel service delivery