Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:
- Going digital by default and delivering e-Services that have intuitive user experiences
- Leveraging data to better understand the needs of citizens and organisations
- Understanding the future of automation in the public sector and utilising machine learning to routinise procedures and streamline services •
- Ensuring the public sector workforce has the capability to meet the needs of digital government
Recommendations
Customer Journey Mapping for the Public Sector
Key Takeaways: Building a Future-Ready Digital NSW
Tips from Figma for making your site more accessible
Designed With, Not For: Co-creation, Trust, and Human-Centred Transformation
