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Digital Government & CX

On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century

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Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:

  1. Going digital by default and delivering e-Services that have intuitive user experiences
  2. Leveraging data to better understand the needs of citizens and organisations
  3. Understanding the future of automation in the public sector and utilising machine learning to routinise procedures and streamline services •
  4. Ensuring the public sector workforce has the capability to meet the needs of digital government 

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