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Public Sector Network's Insights
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Creating and sustaining an engaged and caring workforce
At the recent Improving Patient Outcomes and Experience event, we heard from Bernadette Kenny, General Manager, Primary Care Innovation and Development, WA Primary Health Alliance as she dived into how to create and sustain an engaged and caring workforce. In this article she explores: Both of these standards and concepts are about achieving high performing care, but since the Alliance was set up to work with GP clinics, “we were very curious at the beginning about what defined a high performing general practice.” Of the 10 building blocks as part of the model, “the first four are foundational to support …
Digital Services and Customer Experience
Improving customer satisfaction across contact channels
In many ways, unlike much of the rest of the country, Western Australia has not suffered the effects of the pandemic in the same way. However, of all the government services that have been affected, it was largely the Department of Transport that was the most impacted. That might initially sound incongruous but being “a network of branches,” with a focus on transport infrastructure and logistics, the department has the “capability to scale up very quickly.” In fact, the WA Department of Transport has become the government’s go-to department “if there are any incidents.” As such, “overnight, our operations changed.” …
Data, Analytics and AI
Understanding Big Data Capabilities in the Public Sector
Data analytics should be an easy sell having been on the radar of every CIO, CTO and CEO for years. By now the opportunities around Big Data are well documented, but with competing priorities, budget limitations, legacy systems, inconsistent data and growing concerns around security and privacy; many in the public sector have been slow to transform however, with a lack of understanding around big data capabilities leaving the public sector lagging. How then can data and technology leaders go about transforming culture, educating the wider organisation to the opportunities of big data, all while simultaneously securing c-suite support? Read …
Workforce, Skills and Capability
5 Minutes of Self Care at Your Desk
Investing in the right conversations for mental health
“We very much recognise that wellbeing is a personal responsibility, but as an organisation we also recognise that leaders have a role in creating an environment that enables healthy wellbeing.” Leonie Graham says that for them, ‘R U OK Day’ also sparked “a theme of keeping the conversation going. It wasn’t just a one-off training session or a Band-Aid solution.” It was about a continuous approach to supporting people in whatever way was necessary for them. As such, it was also very much “a two-way conversation.” “It is important to help your leaders understand that the value you’re going to …
General
Digital Healthcare Innovation: Trends Driving Digital Health Transformation in 2022 & Beyond
The COVID-19 pandemic is placing enormous strain on the global health care sector’s workforce, infrastructure, and supply chain, and exposing social inequities in health and care. COVID-19 is also accelerating change across the ecosystem and forcing public and private health systems to adapt and innovate in a short period. The Covid-19 pandemic has, and still is, placing enormous strain on the Australian healthcare sector. Everything from workforce to infrastructure, supply chains and access to care have had a spotlight shone on them in the last 20 months. While exerting strain and revealing how vulnerable the healthcare industry is, the pandemic …
IT Modernization and Cloud
Government Innovator Spotlight Q&A: Karen S. Howard Internal Revenue Service Director of the Office of Online Services
What advice would you give to the younger generation of women pursuing a career in technology and more broadly within public service? What is one piece of advice you wish someone had shared with you when you were beginning your career?
Data, Analytics and AI
Integrating and Stabilising Platforms to Leverage Future Data, Analytics & AI Capabilities
We want to support the innovation and co-creation of services and experiences for students by creating distinctive, equitable, accessible, culturally attuned and user-shaped experiences across the university. Director of Planning and Information, University of Auckland The second section, as stated earlier, is about using data for the benefit of students. This realisation crystallised during the height of COVID-19, when some students continued to engage with the campus, even whilst the majority of students and staff were at home. “We wanted to understand who was on campus, who wasn’t, and who needed extra support.” Prototypes for understanding student engagement “were rapidly …
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