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Digital Services and Customer Experience

Achieving Better Public Service through Digital Government

Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that. Many organisations began their journeys towards digitisation before the pandemic hit, but now face the challenge of keeping that momentum, embedding the changes and ensuring no-one is left behind. This paper brings together Australian experts in digitisation from the private and public sectors. All have had to navigate their way through transformations and the pandemic, and all have learned valuable lessons along the way.

Achieving Better Public Service through Digital Government

Australia

12 Jul 2021

Whitepapers & Reports

Public

Save Rosie Fea

5 New IoT Applications in 2021

Over the past decade, Australian cities have begun using IoT to improve infrastructure, traffic congestion, low carbon living and environmental management. Although these are fantastic use cases for IoT, smarter and more innovative applications are now being developed. The IoT-enabled hardhat comes with a sweatband sensor array that measures the heart rate and the temperature of the wearer. Additionally, it’s fitted with an accelerometer for orientation and shock, and contains a global positioning system (GPS) device to track employee location. The data collected through IoT technology is delivering positive health and safety outcomes for construction workers, alerting supervisors if they …

5 New IoT Applications in 2021

Workforce, Skills and Capability

How SafeWork SA went from surviving to thriving with the help of The Oranges Toolkit

In 2017 when Martyn Campbell became Executive Director of SafeWork SA, the government agency responsible for workplace health and safety regulation and enforcement in South Australia, it was experiencing significant challenges both internally and externally. Martyn needed to lead a cultural change program across the organisation that caused major upheaval and uncertainty. To effectively enable change adoption amongst the established workforce, he recognised the need to build resilience, trust, and create psychological safety. He chose to engage the services of The Oranges Toolkit to build mental and emotional agility through its wellbeing workshop program and credits the unique program as …

How SafeWork SA went from surviving to thriving with the help of The Oranges Toolkit

Australia

25 Jun 2021

Whitepapers & Reports

Public

Save Public Sector Network

Digital Services and Customer Experience

How Client Centric, Digital Public Sector Services Improve NSW Citizen Experience

Innovation is a word not often directly correlated with government services. Due primarily to challenges around size, scope, budgets, bureaucracy, general risk-aversion and public scrutiny, the public sector is often regarded as slow moving. As governments strive to balance priorities and the allocation of scarce resources, new approaches are needed. The public sector needs to be increasingly innovative and to work smarter to effectively respond to the complex challenges facing society now and into the future. In this whitepaper we explore these digital service delivery priorities and delve into why they’re crucial to the future of public sector innovation.

How Client Centric, Digital Public Sector Services Improve NSW Citizen Experience

Workforce, Skills and Capability

Upskilling to build critical skills and competencies: A crucial HR focus in 2021

In the past year, we saw a global pandemic completely shift every aspect of everyday life, including work. Remote working arrangements tested the practicality of traditional management processes and put the spotlight on the limitations of legacy IT systems. Prior to the pandemic, government HR leaders were generally concerned with recruiting, motivating, and retaining talent. And while upskilling was already a key priority for government departments prior to the pandemic, COVID-19 has heightened the reskilling challenge. The adoption of new technology in terms of working and HR has been an exciting one; technology has enabled a quick adaption to the …

Upskilling to build critical skills and competencies: A crucial HR focus in 2021

Workforce, Skills and Capability

The 3 biggest benefits of a remote workforce

Even before the advent of Covid-19, remote working had moved from a mere perk reserved for the few to a mainstream concept. While pre-2020 employees may have started to work out of the office here and there, being thrust into a global pandemic accelerated the uptake – and acceptance – of remote work. While Covid-19 didn’t initiate the idea of remote working, it definitely fast-tracked a trend in the making. With this fast tracking came a whole host of unexpected opportunities and challenges. Many government agencies had to urgently solve security, data and collaboration issues related to remote work without …

The 3 biggest benefits of a remote workforce

5 technologies helping to maximise infrastructure investment in 2021

Emerging digital tools are helping government to develop, operate, maintain, upgrade and dispose of assets, ensuring citizens have access to world class infrastructure. Read on to hear about how governments across Australia are already leveraging smart technologies in asset and infrastructure management to deliver better infrastructure. Over the next year, integrating these technologies into asset management across state and federal government will make-or-break Australia’s record infrastructure investment. Vicmap is a portfolio of spatial data and products, including high-resolution spatial imagery and LiDAR data with coverage across the State. Vicmap equips a wide range of State Government organisations and partners with …

5 technologies helping to maximise infrastructure investment in 2021

IT Modernization and Cloud

Identifying API use cases in government

Many government departments are either planning their API participation or currently on the journey. And while they may be looking at specific use cases for API implementation, the question still arises: what are the other potential uses within their industry? API is the acronym for Application Programming Interface – a software intermediary that allows two applications to talk to one other. Originally, APIs were often extremely complicated and not really meant for wide consumption. With this traditional view of APIs, it would be easy to see how API implementation could be seen as too complex to be of widespread benefit …

Identifying API use cases in government

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