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ON DEMAND
A Culture of Empathy: Supporting the Modern Public Service

A Culture of Empathy: Supporting the Modern Public Service

In this keynote presentation Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier, Government of British Columbia discusses how …

Nouha Elmasri Digital Services and Customer Experience
20 Dec 2023
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ON DEMAND
Seamless Citizen Engagement: The Path to Simplicity

Seamless Citizen Engagement: The Path to Simplicity

In this keynote presentation The Hon. Victor Dominello, Former Minister for Digital and Customer Service with the NSW Government & Founder of ServiceGen discusses how to harness citizen engagement, co-creation …

Nouha Elmasri Digital Services and Customer Experience
20 Dec 2023
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ON DEMAND
The Future of Data & AI in the APS - Navigating Generative AI, Skills & Emerging Tech Requirements

The Future of Data & AI in the APS - Navigating Generative AI, Skills & Emerging Tech Requirements

In this Panel session, we hear insights from Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, ATO and Rohan Samaraweera, Senior Director - Data Science Branch, Department of Home Affairs, …

Heather Dailey Data, Analytics and AI
11 Dec 2023
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ON DEMAND
Australian Government's 2024 Data & Digital Strategy - Critical Next Steps in Next Gen Public Service

Australian Government's 2024 Data & Digital Strategy - Critical Next Steps in Next Gen Public Service

In this Government Keynote session, we hear insights from Andrew Lalor, Assistant Secretary, Data & Digital, Department of the Prime Minister & Cabinet, on the next steps in utilizing data …

Heather Dailey Data, Analytics and AI
11 Dec 2023
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WHITEPAPERS & REPORTS
Global Top 50: Government Innovators 2023

Global Top 50: Government Innovators 2023

Showcasing 50 innovators driving citizen-centric solutions to rebuild public trust, confidence and engagement.

Nouha Elmasri Digital Services and Customer Experience
11 Dec 2023
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WHITEPAPERS & REPORTS
Top 50: Global Government Innovators 2023

Top 50: Global Government Innovators 2023

This year we spotlight 50 dedicated and passionate individuals who prioritise citizen centricity. Who strive for innovation in the design and delivery of quality public services. And who, through their work and candour, aim to improve public policy and rekindle public trust.

Nouha Elmasri General
9 Dec 2023
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INDUSTRY TRENDS
Adaptive Data Architecture For Responsible & Safe AI Adoption in Government: Reflections & Learnings from 2023

Adaptive Data Architecture For Responsible & Safe AI Adoption in Government: Reflections & Learnings from 2023

There is an increasing interest, noise and hype around AI (Artificial Intelligence) and GAI (Generative AI) adoption in public sector. I attended several conferences in 2023, reviewed several reports, presented, exchanged and involved in several round tables and debates on this topic. This article presents key reflections and learnings from 2023 and proposes next steps for establishing the adaptive data architecture for the responsible and safe AI adoption in public sector.

Asif Gill Data, Analytics and AI
8 Dec 2023
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ON DEMAND
AI: It's Ready for You, But are You Ready for AI?

AI: It's Ready for You, But are You Ready for AI?

In this session, Tal Nathan, Vice President - Digital at NTT explores the critical steps that our society must take to bridge the gap between AI’s readiness and our preparedness …

Nouha Elmasri Data, Analytics and AI
7 Dec 2023
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