Human-Centered Design: Crafting Inclusive Digital Services for the Diverse Atlantic Coast

The session will delve into the transformative impact of ongoing projects, including the digital transformation of the social development department. Participants will explore current strategies aimed at ensuring government services are inclusive and accessible to diverse populations. The discussion will focus on methods and best practices for actively engaging end-users in the design and development of digital government services, emphasizing the role of co-creation and feedback in refining services to better meet public needs. This session aims to provide a comprehensive understanding of how human-centered design principles can enhance the effectiveness and responsiveness of digital services across varied communities along the Atlantic Coast.