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IT Modernization and Cloud
Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience
Innovate QLD 2023
In this GovTalk Panel session, we hear from our government leaders on projections in the next 12-24 in the development of human-centric services. Our experts discuss the importance of trust, personal experiences and how to properly implement and use generative AI to solve problems. Furthermore, our leaders discuss how to bridge the gap between citizens who are digitally educated and those who are not when introducing these new technologies and how conversations around digital transformation differs depending on the Australian states. Hear insights from Max Jamwal-Girdler, Acting Director, Customer Research & Insights, Department of Transport & Main Roads, Kevin Davies, …
IT Modernization and Cloud
How Can Our Government Gain Citizen Trust?
Innovate QLD
In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.
IT Modernization and Cloud
Providing a Seamless Citizen Experience with Transport's Digital License Expansion
Innovate QLD
In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.
Digital Services and Customer Experience
Let's Chat: Comprehensive Strategies For Fostering Data Literacy
Q&A with Sylvain Bélanger, the CIO at the Treasury Board of Canada Secretariat on the role of data literacy in driving innovation, transformation, and modernization within Canada's public sector
Digital Services and Customer Experience
Digital Platforms: A New Paradigm for Digital Interaction, Service Delivery, and Value creation.
For governments, platforms pave the way for aggregating services, thereby offering more efficient, connected, personalised and trusted citizen experiences. As we navigate the digital economy, the focus is clearly shifting from individual digital products to more expansive digital platforms. These platforms are the meeting place where supply meets demand, where innovation meets opportunity, where need meets service and where problems meet solutions.
Data, Analytics and AI
AI and the Emerging Trust Challenge
As we move into an era where AI is becoming ubiquitously available, new trust challenges emerge, requiring a re-evaluation of traditional technology verification paradigms. Trust in AI will be critical for its success and acceptance, akin to traditional software. The journey is young but full of promise and opportunity.
Digital Services and Customer Experience
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia
Innovate WA
Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.
Digital Services and Customer Experience
Improving Digital Service Delivery for Citizens and Employees
Consumers the world over expect their government agencies to keep up with the technologies, applications and processes that they have become so accustomed to in other settings. Read the whitepaper to unpack strategies to improve digital service delivery for citizens and employees
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