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Digital Services and Customer Experience

Pioneering Product Innovation & Collaboration for Public Good

In this Partner Perspective session, Victoria McGloin, Head of Technology, Government & Public Sector, Thoughtworks AU & NZ and David John, National Products & Program Delivery, NSW Department of Customer Service discuss NSW Government's implementation of the Digital Birth Certificate which will streamline customers' information across trusted parties and how collaboration within government enables products people want to use and new trusted customer experiences.
Pioneering Product Innovation & Collaboration for Public Good
Australia 1 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Leveraging Our World Class Innovators

In this Government Keynote session, we hear insights from Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment on the role of Government in translating ideas into outcomes with real world benefits. Elizabeth discusses the case for innovation, the sweet spot for government and the power of proximity.
Leveraging Our World Class Innovators
Australia 1 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Transforming Frontline Public Service and CX

​In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.
Transforming Frontline Public Service and CX
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

How Innovative Platforms Can Drive Productivity & Agility

In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.
How Innovative Platforms Can Drive Productivity & Agility
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Cyber Security and Risk Management

The Brave New World of Cyber Security Leadership: Navigating Digital Identity, Privacy and Data Governance

Seven Challenges and Opportunities for New Zealand's Security LeadersGovernments worldwide have embraced technology to streamline services, enhance citizen engagement, and improve administrative efficiency. Aotearoa has long benefited from our remoteness and small population in terms of the relativ…
The Brave New World of Cyber Security Leadership: Navigating Digital Identity, Privacy and Data Governance
New Zealand 21 Jul 2023
Industry Trends
Public
Save Clare Mansbridge Avatar
Data, Analytics and AI

Supporting Seamless Access to the Services New Zealanders Want and Need

Every business function in the public service has undergone significant transformation in recent years, however, the key focus for New Zealand agencies has been making the right investment in emerging technologies to improve and update digital services. To gain fresh insights into best practices in digital transformation as well as a unique opportunity to gain benefits from exchanging cross-departmental insights, join us at Innovate New Zealand 2023.
Supporting Seamless Access to the Services New Zealanders Want and Need
New Zealand 15 Jun 2023
Industry Trends
Public
Save Clare Mansbridge Avatar
Digital Services and Customer Experience

Virginia is Open for Business: Expanding Virginia’s Economic Base

Government Innovation Virginia 2024
This panel of thought leaders delve into the future priorities for the State of Virginia and explore the tools, skills and technologies helping build the next generation of digital government services.
Virginia is Open for Business: Expanding Virginia’s Economic Base
United States 15 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Digital transformations for a modern Aotearoa New Zealand

Innovate NZ 2023
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
Digital transformations for a modern Aotearoa New Zealand
New Zealand 14 Jun 2023
Whitepapers & Reports
Public
Save Alex Kats Author avatar

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