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Digital Services and Customer Experience

Pioneering Product Innovation & Collaboration for Public Good

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In this Partner Perspective session, Victoria McGloin, Head of Technology, Government & Public Sector, Thoughtworks AU & NZ and David John, National Products & Program Delivery, NSW Department of Customer Service discuss NSW Government's implementation of the Digital Birth Certificate which will streamline customers' experience and information across trusted parties and how collaboration within government enables products people want to use and new trusted customer experiences.

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