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Patrick Joy's Insights

WHITEPAPERS & REPORTS
Five Digital Government Initiatives to Boost Productivity

Five Digital Government Initiatives to Boost Productivity

Revolutionising public services with the GX5 framework: a bold vision for digital transformation and economic sustainability

Patrick Joy Digital Services and Customer Experience
18 Dec 2024
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INDUSTRY TRENDS
Digital NSW Visualised: Communicating the Evolving Digital Landscape of NSW Government

Digital NSW Visualised: Communicating the Evolving Digital Landscape of NSW Government

A Graphic Recording from the State's Top Innovators

Patrick Joy Digital Services and Customer Experience
11 Dec 2024
Flag of Australia
INDUSTRY TRENDS
How Technology Empowers Diversity, Inclusion, and Talent in Digital NSW

How Technology Empowers Diversity, Inclusion, and Talent in Digital NSW

Key Takeaways from Digital NSW's Workforce Track

Patrick Joy Digital Services and Customer Experience
10 Dec 2024
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INDUSTRY TRENDS
From Data to Decisions: Earning Trust Through Transparency in Digital NSW

From Data to Decisions: Earning Trust Through Transparency in Digital NSW

Key Takeaways from Digital NSW's Trust Track

Patrick Joy Digital Services and Customer Experience
10 Dec 2024
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INDUSTRY TRENDS
Beyond Stability: Cultivating Dynamic Resilience to Build NSW's Antifragile Future

Beyond Stability: Cultivating Dynamic Resilience to Build NSW's Antifragile Future

Key Takeaways from Digital NSW's Resilience Track

Patrick Joy Digital Services and Customer Experience
10 Dec 2024
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INDUSTRY TRENDS
From Siloes to Synergy: Redefining Government Productivity in Digital NSW

From Siloes to Synergy: Redefining Government Productivity in Digital NSW

Key Takeaways from Digital NSW's Productivity Track

Patrick Joy Digital Services and Customer Experience
10 Dec 2024
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INDUSTRY TRENDS
State of the Service Spotlight: Digital NSW Innovation 2024

State of the Service Spotlight: Digital NSW Innovation 2024

Shock results reveal AI’s rapid evolution as a growing concern for public sector readiness.

Patrick Joy Digital Services and Customer Experience
28 Nov 2024
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INDUSTRY TRENDS
Key Takeaways: NSW's Digital Future: Inclusive, Sustainable, Trusted

Key Takeaways: NSW's Digital Future: Inclusive, Sustainable, Trusted

Highlights from Digital NSW: practical strategies and innovations for improving accessibility, trust, and citizen-centric digital services

Patrick Joy Digital Services and Customer Experience
28 Nov 2024
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