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Neboneid Hamoo's Insights
General
Healthcare Innovation in 2020
Technology has changed how the world operates, but it has not changed the healthcare sector as much or as quickly as other sectors. Yet even the healthcare sector has realised that change is necessary, and technology is a key to that change. As such, many healthcare services have begun to innovate their practices and their service delivery. This process began before COVID-19, but the pandemic has focussed some of the innovation and has provided opportunities that the healthcare sector is now keen to embrace to ensure that it remains future-focussed. This paper incorporates the innovation examples from three different jurisdictions, …
IT Modernization and Cloud
Innovation in the New South Wales Public Service
In most NSW Government agencies, major transformation or change is either already happening, or is just about to occur. Given this inevitable tide of transformation, what do leaders need to know and do to ensure transformation is successful and as the public sector shifts to a somewhat un…
Data, Analytics and AI
State of Ransomware Industry Update 2020
The increased reporting of cyber incidents among large companies in ANZ in the first half of 2020 has been clearly evident. A handful of ransomware families are dominating these attacks. It is not uncommon for many organisations to fail to report breaches, or worse, to be completely unaware that they have even taken place. Ransomware is being used for much more than just blackmail. It can be used as a diversion; first harvesting credentials for later use, and then encrypting the drive to keep IT staff occupied while the attacker covers their tracks. More recently, attackers have accomplished even more …
Cyber Security and Risk Management
Australia's Cyber Security Strategy 2020
On 6 August 2020, the Australian Government released Australia’s Cyber Security Strategy 2020. The Australian Cyber Security Strategy 2020 will invest $1.67 billion over 10 years to achieve their vision of creating a more secure online world for Australians, their businesses and the essential services upon which we all depend. It will be delivered through: Reference: https://www.homeaffairs.gov.
General
Digitising and Scaling Corporate Services: Understanding the Benefits of Transformation for Government
In part two of the Digital Corporate Services blog series we take a look at how two public sector organisations are maturing, digitising and scaling corporate services, as well as the benefits they’ve achieved through transformation. Shared-services functions have a central role to play in today’s digital environment. These groups exist to streamline the management of internal processes and to assist in the quick and efficient delivery of software and services to customers as increasingly, the back-end work they perform is critical for capturing data that can then be used to create even better, more seamless front-end experiences. While corporate …
General
The Next Big Step: Digitising and Maturing Government Shared Services
In part one of the the Digital Corporate Services blog series we discuss the opportunities, challenges and benefits of maturing government shared services with emerging digital tools and how to extract greater value and increase organisational agility and flexibility by maturing these services. It goes without saying that by now every public sector department and agency is on some kind of digital transformation journey. For a long time though these transformations have been end-user or citizen-centric – whether that be a new portal to renew drivers licenses online instead of queuing in person or a self-service function to help answer …
General
The Six C's of Emergency Communications
Evaluating mission-critical communications: 6 vital factors for safe cities | Daniel Hill, Director of Solutions ANZ, Motorola Solutions Could any policy planner, however astute, have predicted the difficult circumstances presented to our public safety agencies right now? Thousands made homeless by the worst bushfire season on record, COVID-19 lockdowns and border closures, and massive protest rallies compounding the risk of viral transmission. For police, fire services and medical responders, these are indeed challenging times. Mission-critical communications technology must fulfil certain essential criteria to meet the standards of today. It must facilitate strategic decision making by converting situational data into meaningful …
Digital Services and Customer Experience
Innovation in the Australian Public Service (APS)
Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.
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