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Heather Dailey's Insights
Digital Services and Customer Experience
6 Public Sector Trends Ramping Up Service Delivery in 2024
In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
General
Can We Skirt Around the Budget Issue When It Comes to Innovation?
A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.
IT Modernization and Cloud
Dawn of a Digital Frontier: Paving the Way for a Dynamic Public Service in 2024
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session we hear insights from Vidya ShankarNarayan, Assistant Deputy Minister & Chief Information Officer, Agriculture and Agrifood, on addressing the digital divide and ensuring equal access …
IT Modernization and Cloud
Transforming Service Delivery for Canadians
Public Sector Innovation Show - Federal - Canada
In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities on benefits, digital first and customer service.
IT Modernization and Cloud
Why Cloud? Why Now? FinOps, DevOps, and Sustainability Essentials for 2024
Public Sector Innovation Show - Federal - Canada
In this partner session we hear insights from André Leduc, Senior Business Development Manager, AWS Canada and Greg Bukowski, Field CTO, BMC on uncovering financial management strategies that drive cloud …
IT Modernization and Cloud
Adapting and Thriving: Navigating Digital Transformation for a Future-Ready Workforce
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session, we hear insight from Daphnée Nostrome, Director, Channel Strategy, Office of Chief Client Officer, Canadian Digital Service on the impact of digital transformation on workforce …
IT Modernization and Cloud
EmpowerED: Embracing Diversity for a Thriving Public Sector Workforce
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session we learn how to foster inclusive culture, strategies to unlock the full potential of your diverse workforce.
IT Modernization and Cloud
Yesterday’s Technology Won’t Create the Workforce of Tomorrow
Public Sector Innovation Show - Federal - Canada
In this Welcome session, we hear insights from Kyle Thomas, Global Industry Leader for Public Sector Regulatory Agencies, Appian on the public sector workforce and how technology can play a …
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