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Government Innovation Week Victoria

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Government Innovation Showcase Victoria

Elevating Digital Capability Across Government

28 May 2025 Grand Hyatt, Melbourne, Victoria, Melbourne

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Event overview

Public Sector Network is excited to partner with Cenitex for the Government Innovation Showcase Victoria 2025, part of Government Innovation Week Victoria. From 27-29 May 2025, we’ll bring together government executives for a week of conferences, networking, and masterclasses – all focused on creating public services that are better, fairer, and more accessible. Join us as we celebrate successes, share lessons learned, and explore new opportunities to keep driving innovation forward.

How can the public sector adapt to rapidly evolving technological advancements? The key is embracing transformation. Innovation is essential to shaping responsive, resilient governance. By leveraging smart technologies, data analytics, and AI, we can enhance service delivery, boost efficiency, and increase civic engagement.

But this transformation goes beyond adopting new technologies. It involves cultivating a culture of continuous improvement within public entities. The challenge ahead is integrating innovations seamlessly while safeguarding equity, privacy, and security. Public sector leaders must prioritise accessibility to effectively bridge the digital divide.

The next phase of public sector innovation will demand collaborative efforts across government, the private sector, and not-for-profit organisations. As we look to the future, leaders must not only embrace partnerships but also focus on empowering their workforce with the skills and training necessary to manage and implement cutting-edge technologies.

Our Government Innovation Showcase will explore actionable strategies across four core pillars: Digital and CX, Workforce and Skills, ICT Modernisation and Cloud, and Data and AI. Together, we’ll discover how to future-proof governance and shape a thriving digital economy.

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Who will be there?

Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.

Guide ethical AI implementation within government for increased transparency and accountability.Integrate citizen feedback effectively into policy-making through digital platforms.
Lead cross-agency collaborations to boost public service delivery efficiency.
Promote resilient digital infrastructure that supports continuous innovation in public services.
Adopt data analytics for smarter procurement decisions and cost-efficient government operations.
Strategically bridge the digital divide to ensure equitable access to government services.

Discover best practices for implementing predictive analytics, ensuring data security, and the leading AI projects that drive efficiency and optimise service delivery.

Identify when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations.
Achieve ROI on AI investments: explore how to scale secure AI deployment and generative AI tools into everyday activity
Navigate privacy, regulation & ethics to maintain public trust and adopt responsible and ethical AI practices
Drive responsible, transparent and explainable AI workflows, today and for the future
Accelerate trusted data delivery, continuous monitoring and improvements to harness the full capability of your data and drive AI accuracy and impact
Advance the development and adoption of AI to maximise efficiencies in service delivery and CX

Explore ways to improve digital service accessibility, enhance user-centered design, and engage citizens through inclusive and interactive platforms.

Improve digital customer service platforms for a seamless user experience.
Utilise mobile government services to reach underserved communities.
Measure customer satisfaction and use feedback to drive service improvements.
Promote digital inclusivity and accessibility in government services.
Integrate user-centric design into public service platforms.
Enhance citizen engagement through interactive and transparent digital solutions.

Explore how to unlock the potential of talent to deliver the next generation of public service and exchange best practice methodologies with your peers.

Shape the 2025-2028 workforce and how to enhance your positioning as an employer of choice
Map the terrain of required and anticipated skillsets, and strategies for creative and effective recruitment
Avoid ‘talent leakage’ to keep public sector skills inhouse and develop more sophisticated referral of talent
Assess the evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity
Create pathways for progression between Agencies and work more collaboratively with HR data
Curate a culture conducive to innovation and promote creativity and psychological safety within your agency

Define your strategy for modernisation to achieve agility, resilience and innovation.

Modernise legacy ICT infrastructure to support innovation agility and meet the needs of continued digital advancement
Deliver scaled technology change transformation and unlock ICT as an enabler of change
Build a flexible and adaptive ICT infrastructure to sustain agility and innovation
Implement resilient network, cloud computing, and data centre strategies to strengthen government operations, ensuring scalability and reliability
Unlock the potential of hybrid IT and Cloud and navigate complexities of its roll-out to drive further efficiencies and enhanced service capabilities
Create the foundation to deploy more advanced AI technologies and information management uplift

Featured speakers

Emma Jones

Deputy Government Statistician and Deputy Chief Executive for Technology Operations, Commercial & Collections, Stats NZ

Chikako Masuda

Head of Intelligence Research, Digital Agency, Government of Japan

Paul Broderick

Commissioner, State Revenue Office of Victoria

Catherine de Fontenay

Commissioner, Productivity Commission

Sven Bluemmel

Victorian Electoral Commissioner, Victorian Electoral Commission

Luke Halliday

Former WoVG Chief Technology Officer & Executive Director, Strategy and Assurance (Digital Transformation), Department of Government Services

Jody Grima

Chief People Officer, NSW Department of Customer Service

Susan Middleditch

Deputy Secretary Corporate & Regulatory Services, Victoria Police

Jonas Petersen

Chief Digital Officer, Department of the Premier and Cabinet, WA

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Tracks at a glance

Data, Analytics and AI

The Data, Analytics and AI track stands at the forefront of propelling government decision-making into a new era. Dedicated to the responsible and strategic use of data and artificial intelligence to improve service delivery and policy formulation, we’ll explore how ethical data practices and AI can be leveraged to enhance public administration. The sessions will focus on generating insights that respect citizen privacy and foster trust, while enabling a more proactive public sector.

IT Modernisation and Cloud

Addressing the critical need for robust and adaptable technology frameworks within the public sector, the IT Modernisation and Cloud track explores how to build a more interconnected government. We’ll discuss how to build an infrastructure that supports a secure, agile, and integrated approach to service delivery, as well as how cloud technologies can enhance operational resilience and facilitate innovative government services whilst prioritising secure, scalable solutions.

Digital Services and Customer Experience

Digital Services and Customer Experience Empower government leaders to strengthen citizen connections through digital innovation and intuitive service experiences. The Digital Services and Customer Experience track will explore how to design simple, inclusive, and accessible services that meet diverse needs. Accelerate the adoption of emerging AI capabilities to transform citizen experiences.

Workforce, skills & capability

Unlock talent potential to shape the next generation of public service. Join the Workforce, Skills and Capability track where we will dive into how to navigate the talent lifecycle, enhance retention, and keep skills in-house by improving employee experience. Align people and AI/technology, using data-driven workforce planning to boost efficiency, productivity, and adaptability.

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Why attend?

Actionable Insights

Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.

Fostering Collaboration

Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.

Unmatched Networking

Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.

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Becoming a partner at the Government Innovation Showcase Victoria offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation. With a focus on the state’s specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.

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