• Mapping key requirements to enable connected digital services – what does Stats NZ’s digital journey over the next 5-years look like?
• Identifying current challenges in connecting services with customers
• Sharing the vision – what does a digitally driven Stats NZ look like?

• Laying out the role of data in a government digital transformation strategy
• Discussing strategies for ensuring data quality, privacy, and security in an automated environment
• Providing insights into best practices for building and maintaining these ecosystems

Discover how startup thinking is transforming the way government works.

In this session, LaunchVic COO Puji Fernando explores how Victorian government departments and agencies are tackling complex public sector challenges through the CivVic Labs program.

Puji will also share key insights into Victoria’s $132 billion startup ecosystem, which is home to more than 3,500 startups.

To bring the impact to life, Puji will be joined on stage by both a public sector leader and a startup founder who have collaborated through CivVic Labs. Together, they’ll share how the program reshaped their ways of working- and how co-creating solutions can drive better outcomes for Victorians.

• Strategising the employee lifecycle within your organisation – what does the employee roadmap from acquisition to exit look like?
• What are the collaboration opportunities between HR team and functional heads to retain and grow people across the organisation?
• Delving into the role of leadership in delivering impeccable employee experience

• The role of the contact centre as the front-door to digital government
• Beyond the AI hype - where and how to use it in front-line government services
• Modernising customer experience through connected data, digital engagement, and personalisation

Foodbank Victoria is dedicated to providing food relief to vulnerable communities across Victoria. By partnering with local charity partners, schools, and councils, it ensures that nutritious food reaches those in need. Through sophisticated data analysis, Foodbank Victoria strategically allocates resources, identifies areas of high demand, and measures the impact of its initiatives. This data-driven approach enhances efficiency and maximises the reach and effectiveness of its food relief programs throughout the state.

In today's rapidly evolving digital landscape, the Victorian public sector faces unprecedented challenges and opportunities.  My presentation will delve into the critical importance of leveraging technology to automatically classify and understand the vast amounts of data within agencies, transforming it into valuable information that drives better outcomes for citizens. 

Key Points:

1. Enhancing Citizen Services
2. Improving Security and Compliance
3. Boosting Productivity and Collaboration
4. Empowering AI through the creation of Trusted Data

Adaptive leaders navigate uncertainty, integrate AI and productivity tools, improve processes, inspire teams, and drive organisational success. In this session, we will explore insights from our research to uncover which key attributes need to be cultivated in today’s adaptive leaders and why?

• Highlighting government strategies and innovations for fostering digital equity
• Understanding the socio-economic and ethnic breakdown in Victoria
• Looking into industry initiatives that have successfully promoted digital inclusion
• Discussing the role of policy and government commitment in sustaining and scaling digital equity efforts

• How can we leverage data to provide end-to-end digital services for everyone in Victoria?
• What are the key pain points in providing accessible government services?
• Where are the biggest opportunities and use cases to leverage AI for service delivery?

• Highlighting the critical importance of technological transformation in the Victorian Public Sector
• Developing a comprehensive understanding of the strategic roadmap for upgrading technologies used by the Victorian Public Service
• Identifying challenges and barriers to IT transformation and cloud adoption – what are the solutions to overcome them?

• Sharing the reality of (tech) skills shortage in Victoria
• Partnerships: What are the opportunities for collaboration between the tertiary and public sectors to foster and grow the talent pipeline?
• Employee Value Proposition: How can the Victorian Government build its EVP to attract and retain talent from job ads to employee development?
• Getting the balance right: how can the Victorian public sector utilise tech resources and human resources to improve workflows

• Sharing insights on how the Department of Transport is using data capabilities in driving decisions relating to infrastructure
• Diving into key strategic areas of focus as the Department of Transport revamps their open data platform – what does this roadmap look like?
• Discussing other functionalities that are assisting the Department of Transport in improving traffic congestion for Victorians

• Upscaling Western Australia’s public service technology to deliver efficient services
• Looking at the potential for improved and enhanced digital infrastructure to foster collaboration
• Moving away from legacy and traditional systems
• Getting the buy-in from leadership to enable more efficient operations to improve digital infrastructure

• Exploring the unique strengths and needs of neurodiverse individuals – how can the public service use this to fill some of the talent shortage gaps within their departments?
• Discussing the benefits of embracing a neurodiverse workforce
• Strategising to grow and assist your talent pipeline and supporting them with their learning, development, and upskilling opportunities

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

Change is never easy. While data holds the power to transform the delivery of government services for the better, it takes strong leadership and stakeholder engagement to unlock its full potential. Join this keynote session to hear firsthand how the innovative, new use of data is improving the lives of citizens and businesses for the better, enabling ambitious policy goals to be met.

As technology evolves from assets we once owned to services we now consume, organisations face a growing challenge in managing an increasingly complex landscape of platforms.

The rapid adoption of modern AI platforms introduces even greater challenges, adding layers of complexity to an already intricate environment.

But what does it truly take to succeed in this new era?

Join us as we share key observations and insights on:

• The critical factors that separate the leaders from the learners.
• The advancement of AI, its impact on the digital landscape and how it will shape the path forward.

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

Discussion would include insights into:

• What are the main barriers to digital transformation for Victorian public service?
• What are the enablers of digital transformation for Victorian public service?
• Where are we gaining momentum?
• What settings need to change to accelerate transformation?
• What are the inter-departmental collaboration opportunities to accelerate transformation across Victorian public service?

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

• Empowering Citizens – how amica is empowering people to resolve their own disputes
• Client Centric Design – putting citizens at the heart of transforming the way Government delivers services
• How technology such as Artificial Intelligence can improve access to justice

• Data democratisation for patient outcomes
• Creating a whole of system view through data linkage
• Finding the spare dollars in a lean system
• True digital transformation through data, analytics and AI

• Identifying opportunities for growth based on international perspectives – how is Japan creating international collaboration opportunities in achieving this?
• Understanding the role of modern technology in shaping Japan’s future policies
• Developing strategies in shaping Japan’s future

• Shedding light on how customer experience has evolved since the journey to digitally connected services has been set out – how far have we come and how far do we have to go?
• Identifying the current challenges that exist – what are the missing pieces in connecting government with customers?
• Discussing innovative solutions and technologies for improving digital services

• What role does data play in improving service delivery and making government more responsive to citizen needs?
• What are the primary obstacles to implementing data-driven decision-making in government departments, and how can they be overcome?
• How can public sector leaders make data a core asset for decision-making processes?
• How can different departments collaborate to ensure seamless data utilisation while maintaining data privacy?
• Can you share examples of successful cross-agency data initiatives?

• Sharing key factors in enabling a growth strategy to mature your IT capabilities
• Shedding insights into the importance of the IT strategy in governance
• Discussing regulatory compliance, resource constraints, and cultural change

• Understanding the needs and wants of your staff – old and new – What drives productivity and loyalty from your team towards your organisation?
• Providing opportunities to your teams to participate in key decision-making initiatives
• Growing your team by upskilling their (digital) capabilities
• Creating an inclusive work environment for your employees