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Improving Response and Preparedness for More Resilient Frontline Services

As part of the Defence, Security and Justice National Insights Series

Thursday, 16 June 2022 | 11am – 1pm AEST | Online

Event Overview

Evolving Capabilities and Advancing Public Safety

The issues facing frontline responders are more varied than ever. To avoid fatigue and burnout while continuing to provide top quality service to
the communities they are protecting, frontline agencies have been forced to adapt quickly. The need to assess capabilities and future readiness in
preparation for what lies ahead has never been more imperative.

PSN’s virtual Improving Response and Preparedness for more Resilient Frontline Emergency Services event, delivered by experts in their field, will examine how to navigate changes in process and implement emerging technology. Thought leaders will discuss the need for greater
collaboration between the states and a unified National approach to preparedness.

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Benefits of Attending

Learn how changing community needs are affecting frontline response

Discover new technologies aiding in incident management

Understand how a more national approach to preparation may help in more effective response

Hear from experts how they are leading
their agencies through these unprecedented times

A Sneak Peek Of Your Inspiring Speakers

Clare Lorenzen
Assistant Commissioner, Director of
Regional Operations,
NSW Ambulance Service

Tony O’Day
Assistant Chief Fire Officer,
Fire Rescue Victoria

Ken Block
Fire Rescue Victoria

Malcolm Cronstedt AFSM
Deputy Commissoner,

Key Sessions

KeynoteKeynoteKeynotePanel Discussion

Improving Resilient Frontline Services

  • Community engagement and visible policing
  • Proactive policing in a changing climate
  • The latest technology to aid in crime prevention

The International Accreditation Journey of the Modern Contemporary Fire and Rescue Service

  • Understanding the Commission on Fire Accreditation International’s framework
  • Preparing Fire Rescue Victoria for accreditation (consultation, org readiness, success factors)
  • Socialising the notion of international accreditation with key stakeholders and partners

Impacts of the Pandemic on Australia’s Ambulance Service

  • Coordination, response and what’s next
  • The aging population and the increasing demand on Australian paramedics
  • Specialised ambulances and the technology aiding in their response

Capability Planning – Collaboration and Consistency Across the Nation

  • How sharing technology and information can help keep the country safe
  • How a consistent emergency service response plan can help everyone
  • How collaboration has improved your response
  • What are your top tips for a more nationalised approach to emergency planning?

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Interesting and well presented webinar”
Department Of Defence – Capability Acquisition & Sustainment Group

“Excellent sessions with impressive and knowledgeable presenters”
Victoria Police

“The session was very valuable”
Department of Justice, Tasmania