Panel Discussion: Engaging Citizens for More Equitable Outcomes
Our panelists will discuss how their agencies are working with citizen stakeholders to help bridge historic divides, close accessibility gaps, and promote equity in Pennsylvania. This panel will discuss topics including:
- How to engage with all constituents, regardless of age or technological savvy
- How to meet citizens where they are
- Which engagement formats best reaches target demographics, and how to facilitate access to that media
- How to partner with other agencies and departments to ensure seamless citizen service delivery
Featuring insights from:
- Claire Osborne, Director of Business Transformation, Pennsylvania Department of General Services
- Karl Singleton, Chief Equity and Compliance Officer, City of Harrisburg
- Ana Ramos-Hernandez, Director of Operations - Performance Management and Technology, Office of Children and Families, City of Philadelphia
- Wayne Delport, Senior Director, Enterprise Solutions - NORAM, Quadient
- Moderator: Steven Boberski, Public Sector CTO, Genesys
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