Marcel Arsenault M.ed, Otcsbc 26 March 2026 · 3 min read

Marcel Arsenault, M.Ed., OTCSBC

Dartmouth, Nova Scotia | B3A 2V6
902‑449‑7613 | [email protected]

Security Clearance: Reliable
Languages: Fluently Bilingual (English / French – CCE valid until 2030)

Executive Profile

Senior IM/IT, project coordination, and assistive technology professional with over 23 years of experience across federal and private sectors, complemented by 18 years of teaching experience in Nova Scotia public schools and community colleges. Extensive background in technology adoption, information‑management modernization, accessibility assessments, and enterprise‑level service delivery.

Recognized for strategic leadership, cross‑departmental collaboration, and guiding diverse users and teams through complex transitions. Brings a unique blend of technical expertise, instructional leadership, and client‑focused service, with a strong foundation in adult learning, accessibility, and inclusive practices.

Core strengths include project onboarding, stakeholder engagement, GCdocs/RDIMS governance, Active Directory administration, accessibility assessments, bilingual training, and national‑level training delivery. Demonstrated leadership through committee work, Indigenous engagement, and organizational representation at regional and national levels.

Core Competencies

Project Coordination & Transition Support
Strategic Stakeholder Engagement
Assistive Technology Assessment & Implementation
Information Management (RDIMS, GCdocs, OpenText CS)
Bilingual Training & Facilitation
Change Management & Technology Adoption
Service Desk & Technical Troubleshooting
Active Directory Administration
Records Governance & Digital Transformation
Leadership, Coaching & Committee Governance

Professional Experience

Shared Services Canada (SSC)

Accommodation & Adaptive Computer Technology Expert
2021 – Present

Lead structured accessibility and duty‑to‑accommodate assessments for federal employees, delivering tailored assistive‑technology solutions that enhance productivity and workplace inclusion.
Conduct detailed client consultations to assess functional needs and recommend appropriate adaptive hardware and software solutions.
Coordinate implementation, configuration, testing, and follow‑up support to ensure sustainable outcomes.
Liaise with managers, HR, IT teams, and vendors to ensure seamless service delivery.
Contribute to national consistency through documentation, knowledge sharing, and best‑practice development.

Service Management Transition Planning Support / Monitoring
2020 – 2021

Supported onboarding and transition of new IT service projects by coordinating documentation, communications, and IM workflows using GCdocs, MS Teams, and SharePoint.
Monitored federal servers and nodes using VMWare Workstation Pro to support operational continuity.
Assisted in identifying transition risks and service dependencies.

Immigration, Refugees and Citizenship Canada (IRCC)

Information Management Analyst / GCdocs Coordinator
2010 – 2020

Delivered national bilingual training programs on RDIMS and GCdocs, improving IM compliance and user adoption across Canada.
Managed and resolved IM/IT service requests related to permissions, access control, metadata, and file structures.
Oversaw organization, migration, and maintenance of over 10,000 digital records.
Designed and maintained GCdocs groups, permissions, workflows, and classification structures.
Contributed to departmental Folksonomy initiatives.
Served in leadership and advisory roles including:
- Occupational Health & Safety Committee
- GC 2.0 Tools Ambassador
- Aboriginal Employment Network Co‑Chair
- Indigenous Peoples Circle advisor

Public Works and Government Services Canada (PWGSC)

Supply Officer
2012 – 2013

Delivered training and information sessions to SMEs on federal procurement processes.
Represented the department at trade shows, conferences, and regional outreach initiatives.
Supported vendor engagement and economic development activities.

Canada Employment and Immigration Union (CEIU)

Treasurer – Local 80216
2012 – 2016

Managed a $12,000 annual budget and prepared financial statements.
Oversaw bookkeeping, deposits, expenditures, and financial reporting.
Supported executive decision‑making and organized meetings and events.

Department of Fisheries and Oceans (DFO)

IT Infrastructure Support Analyst
2010

Provided service desk and infrastructure support to departmental users and senior management.
Supported IM tasks including PST handling, file organization, and archiving.

Canada Revenue Agency (CRA) – Halifax, NS

IT Infrastructure Support Analyst
2009 – 2010

Delivered infrastructure and service desk support to CRA and CBSA users.
Managed LAN and mainframe access, account creation, suspensions, and terminations.
Performed workstation imaging, upgrades, and software deployments using Tivoli and Remote Desktop.
Provided technical training to staff and management.

ADP Canada

Time & Labour Management Implementation Specialist
2006 – 2009

Led end‑to‑end client implementations of Time & Labour Management systems.
Configured databases and systems for English and French clients.
Delivered client training and supported change management and system adoption.

Teaching Experience – Nova Scotia

Teacher / Instructor – Public Schools & Community Colleges
Nova Scotia | 18 Years

Delivered 18 years of teaching in Nova Scotia public schools and community colleges, supporting youth, adult, and continuing‑education learners.
Taught academic, technology, physical education, and career‑readiness courses, including computer applications and digital literacy.
Designed curriculum‑aligned lesson plans and assessment tools tailored to diverse learning needs and abilities.
Applied inclusive, differentiated instructional strategies to support learners with cognitive, physical, and learning challenges.
Integrated technology and assistive tools to enhance accessibility and learner engagement.
Provided individualized coaching and mentoring to support student success and transitions to employment or further education.
Collaborated with administrators, guidance counselors, families, and support professionals to promote student well‑being.
Maintained structured, respectful learning environments grounded in positive behaviour support.
Developed strong facilitation, communication, and instructional leadership skills now applied to national training, accessibility assessments, and user‑centered technology adoption.

Education

ATACP – Assistive Technology Applications Certificate Program, CSUN (2021)
Diploma, New Evangelization – Atlantic School of Theology (2017)
Master of Education (Curriculum Studies – Diverse Learners), Mount Saint Vincent University (2005)
Diploma, Microcomputer / Network Specialist, Collège de l’Acadie (1997)
Certificate, Microcomputer Business Applications, Collège de l’Acadie (1996)
Bachelor of Physical Education, Dalhousie University (1981)