To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …
You’ve likely heard the term ‘rubbish in, rubbish out,’ in reference to data, but what does that actually mean? Well for decades public sector departments and agencies have been collecting data on the citizens they support, the services they deliver and the processes they manage. While early computer systems have become obsolete and are gradually phased out, the data they captured might well still exist —perhaps being used to make business decisions even now. In an era where data-driven organisations win, and the quality of data collected is now more important than ever; the development, integration and adoption of information …
Pride Month in the Canadian public service is a time of celebration, reflection, and progress. Throughout this month, employees come together to commemorate the rich history, diverse experiences, and resilience of the 2SLGBTQIA+ community. The public service showcases its commitment to inclusivity and equality through a series of events, workshops, and initiatives aimed at fostering a safe and affirming workplace for all. From rainbow flag raisings to informative panel discussions, Pride Month serves as a platform to amplify voices, promote understanding, and encourage dialogue on the challenges and triumphs faced by the 2SLGBTQIA+ community. This collective celebration not only strengthens …
Every business function in the public service has undergone significant transformation in recent years, however, the key focus for New Zealand agencies has been making the right investment in emerging technologies to improve and update digital services. To gain fresh insights into best practices in digital transformation as well as a unique opportunity to gain benefits from exchanging cross-departmental insights, join us at Innovate New Zealand 2023.
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
For many businesses around the world, keeping up with technology can be a significant challenge given the rapid pace of change in the industry. That’s why Thoughtworks created the Looking Glass— it’s designed to help businesses navigate industry shifts and identify new opportunities. This report will help you to identify the most important trends impacting your business today and in the future. In times of economic uncertainty, it's critical that you make informed decisions about how to act and what to prioritize. Doing so will position you to emerge stronger on the other side.
Equipping government employees with bridgebuilding skills to effectively navigate the complexities and challenges of the public sector is vital. This article emphasizes the importance of cultivating collaboration, communication, and empathy among government employees to bridge internal and external gaps, ultimately leading to a more inclusive, responsive, and effective governance system.
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