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Digital Government & CX
The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around
Innovate VIC
In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
Digital Government & CX
Generative AI, Trust & the Public Sector
Innovate VIC
In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
People & Culture
Strategic Workforce Planning and Staff Attraction & Retention Challenges
Innovate VIC
In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Digital Government & CX
How Are We Ranking in Service as a State
Innovate VIC
In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
Digital Government & CX
Service Experience & Transformation Journey
Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Digital Government & CX
Cooperative Efforts to Advance the Digital Ecosystem of Victoria
Innovate VIC
In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Digital Government & CX
Evaluating Levers for Public Sector Innovation
Innovate VIC
In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.
Digital Government & CX
The MAP to Innovation as Usual
Innovate VIC
In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.
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