Service Experience & Transformation Journey
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Recommendations
Key Takeaways: Building a Future-Ready Digital NSW
INDUSTRY TRENDS
9 Dec 2025
Designed With, Not For: Co-creation, Trust, and Human-Centred Transformation
GUIDES
19 Nov 2025
Tips from Figma for making your site more accessible
INDUSTRY TRENDS
5 Dec 2025
Reflections, and Predictions
INDUSTRY TRENDS
2 Jan 2026
Digital NSW 2025: International keynote: Striking the balance between risk and tech innovation by David Shanks
ON DEMAND
11 Dec 2025


