Service Experience & Transformation Journey
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Recommendations
Let's Chat: Building Public Trust Through a 'Rights-First' Approach
INDUSTRY TRENDS
26 Jan 2026
From Fragmented Systems to Connected Councils: Strengthening Financial Integrity and Community Trust
INDUSTRY TRENDS
3 Mar 2026
Google- Workforce transformation through IT training
CASE STUDIES
17 Feb 2026
The Public Sector Podcast: Bridging the Digital Skills Gap in Government
INDUSTRY TRENDS
12 Jan 2026
Reflections, and Predictions
INDUSTRY TRENDS
2 Jan 2026
2025 Research Digest: A catalogue of public sector transformation insights
GUIDES
11 Jan 2026


