Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Public Sector Network's Insights

General

Delivering a Simplified Customer Experience to Transform Facility Venue Bookings

From time to time we ALL find ourselves needing to find and use spaces and places for different purposes. Maybe it’s for a family celebration, an offsite work meeting or to play informal sport. Maybe it’s for a workshop, a networking event, an AGM… whatever the reason, the way in which we find and use community spaces remains… difficult.
Delivering a Simplified Customer Experience to Transform Facility Venue Bookings
Australia 11 Aug 2022
Industry Trends
Public
Save Public Sector Network Author avatar
General

Addressing Legacy Systems & Looking to Sustainable Modernization

Clearly this is an unsustainable process, but is common across many departments, and was the standard at Veterans Affairs as well until 2015. We provided a standard IT service where business groups focused on analog processing to solve problems, but our core processing system was aging. It was over 15 years old, and rather than changing the system – which was expensive and no one knew what to change it to anyway – the department simply hired more staff to deal with “a legacy system that needed to be updated three times a year. By 2016, it was clear that …
Addressing Legacy Systems & Looking to Sustainable Modernization
Canada 11 Aug 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Evolving Capabilities and Advancing Public Safety

Australian and New Zealand communities are experiencing a period of great adjustment and now more than ever it is important government agencies work together to ensure public safety and collaborative emergency response. Covid-19, crime, natural disasters, cyber threats and the increasing risk of terrorism are just some of the challenges community leaders are facing. With areas of rapid population redistribution adding to the difficulty of predicting resource allocation, up to date emergency preparedness and innovative methods of incident response are crucial to mitigating risk and protecting the public. By sharing best practice and advancing methods of response and preparedness, agencies …
Evolving Capabilities and Advancing Public Safety
Australia 3 Aug 2022
Whitepapers & Reports
Public
Save Natalie Forward Author avatar
General

Advancing Digitally Enabled Integrated Care Systems

COVID-19 was first and foremost a health crisis, so using that as an opportunity, the hospital group decided to reimagine access to care, and it allowed us to be creative. They wanted to leverage technology to produce results for their patients, whilst also being mindful of our systems and the evolving nature of COVID-19. The result was an LTC remote monitoring program. With the implementation of a specific tool, the program was designed to detect early signs of decline in the health status of residents in nursing homes. The tool that they used was Preview-ED (Practical Routine Elder Variants to …
Advancing Digitally Enabled Integrated Care Systems
Canada 3 Aug 2022
Industry Trends
Public
Save Madeson Darcy Author avatar
Cyber Security and Risk Management

Australia's Latest Cyber Security Challenges

We hope this article helped to inspire you with some ideas strengthening the cyber security ecosystem!
Australia's Latest Cyber Security Challenges
Australia 2 Aug 2022
Industry Trends
Public
Save Natalie Forward Author avatar
General

Understanding and Overcoming our Health Data Problem

Data analytics challenges are a roadblock for new digital systems that could help overcome the healthcare challenges we face. These include staff shortages, poor access to services, increased wait times, and how to care for an older population with more chronic conditions. We surveyed 180 healthcare executives across public and private organisations, large and small hospitals, and city and rural locations. What we found was that a lack of trust in data, challenges with data quality and the absence of a holistic digital transformation strategy were all hurdles to organisations using data analytics to meet their top business objectives. Despite …
Understanding and Overcoming our Health Data Problem
Australia 25 Jul 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity

A large federal government, like the Government of Canada, is involved in a vast array of activities and processes, many of which affect and impact the lives of its citizens. Some of these services affect citizens in direct and obvious ways, whilst others are more indirect and less known. One of these indirect services – which is no less important – is the field of procurement. It may not seemingly impact the lives of citizens on a daily basis, but Clinton Lawrence-Whyte, the Director General of Procurement Assistance Canada within Public Services and Procurement Canada (PSPC), says that procurement is …
Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity
Canada 16 Jul 2022
Industry Trends
Public
Save Kelly Zheng Author avatar
Data, Analytics and AI

Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas

Meet Ed Kelly, Chief Data Officer, Texas Department of Information Resources He currently serves as the Chief Data Officer for the State of Texas at the Department of Information Resources (DIR). In his role, he works with state agencies and institutions of higher education to collaboratively develop data policies, standards, and best practices to improve data governance and data management statewide. Prior to joining DIR, he held public sector positions with the Texas Department of Agriculture as Chief Administrative Officer (CAO) and with the Texas Department of Public Safety as Chief Information Officer (CIO). Additionally, Ed’s experience includes a variety …
Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas
United States 15 Jul 2022
Interviews
Public
Save Knia Pablo Author avatar

Recommendations

PUBLIC SECTOR PODCAST: Mapping the Customer Experience with Pete Saunders
Interviews 7 Dec 2024
Necessity drives innovation: How councils are thinking differently to tackle shared challenges
Industry Trends 8 Dec 2024
Exploring AI Use Cases: Successes and Challenges in the North American Public Sector
On Demand 11 Dec 2024
Placemaking Ideas for Community Venues
Guides 24 Oct 2024
Let's Chat: Strategic AI Adoption
Interviews 19 Dec 2024