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Digital Services and Customer Experience

Supporting Citizen Wellbeing By Bridging the Digital Divide

In our Public Sector People spotlight series we aim to humanise and celebrate government professionals at all levels that are making a difference. This week we spotlight Josie Scioli, Deputy City Manager at the City of Toronto who was part of a crucial initiative that bridged the digital divide, supplied disadvantaged communities with free WiFi and helped reduce the spread of Covid-19 during the height of the pandemic.
Supporting Citizen Wellbeing By Bridging the Digital Divide
Canada 3 Apr 2023
Interviews
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Harnessing the power of innovation to deliver better government services in BC

Building a Stronger British Columbia for EveryoneThe pandemic as a catalyst for changeThe goal of any government – be it federal or provincial – is to look after its citizens and to provide them with the services they require. This is certainly the goal of the Government of British Columbia, and th…
Harnessing the power of innovation to deliver better government services in BC
Canada 30 Mar 2023
Industry Trends
Public
Save Nimit Doshi Author avatar
IT Modernization and Cloud

Driving innovation and transformation in the Ontario public sector

Making services accessible to all usersThe majority of citizens don’t care to differentiate between the various tiers of government; they simply want their government agencies to provide them with the services they require when they need them. It is therefore the responsibility of all government or…
Driving innovation and transformation in the Ontario public sector
Canada 30 Mar 2023
Industry Trends
Public
Save Nimit Doshi Author avatar
IT Modernization and Cloud

Connecting Albertans via the Provincial Broadband Strategy

Stephen Bull, the Senior Assistant Deputy Minister and Corporate Chief Information Officer at Service Alberta discusses connecting Albertans via the provincial broadband strategy
Connecting Albertans via the Provincial Broadband Strategy
Canada 27 Mar 2023
Industry Trends
Public
Save Madeson Darcy Author avatar
Cyber Security and Risk Management

Internal Cyber Security Threats

A report by the respected Ponemon Institute in 2022 stated that ‘insider threats have increased in both frequency and cost over the past two years. Credential thefts, for example, have almost doubled in number since 2020’.[5] An article commenting on the report says that the overall number of incidents went up by 44% in just two years, whilst the cost to impacted organizations went up from US$11.45 million in 2020 to an average of US$15.4 million in 2022, which is a 34% increase. Moreover, the average number of days it took to contain an incident in 2022 was 85 days, …
Internal Cyber Security Threats
Canada 24 Mar 2023
Industry Trends
Public
Save Zahra Buchanan Author avatar
Data, Analytics and AI

Building the Next Phase of Government Service Maturity - Innovate Australia 2023

In this panel session, a panel of government leaders and executives discuss the skills, risks and CX and EX requirements needed to advance innovation and encourage transformation. Featuring insights from Susan Calvert, Tom Rogers and Matthew Hay.
Building the Next Phase of Government Service Maturity - Innovate Australia 2023
Australia 22 Mar 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
IT Modernization and Cloud

Turbo-Charging the Technology Agenda – Unpacking the Successes and Lessons Learnt - Innovate Australia 2023

In this panel session a line up of government leaders discuss strategies to turbo-charge the tech agenda by sharing their successes and lessons learned. Featuring insights from: Michelle Graham, Dan Cooke and Michael Rowell.
Turbo-Charging the Technology Agenda – Unpacking the Successes and Lessons Learnt - Innovate Australia 2023
Australia 22 Mar 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

The Transformation Trajectory: Fixing the How, Accelerating the What - Innovate Australia 2023

In this keynote presentation Mike Hill, Chief Digital Information Officer with the UK Cabinet discusses how to enhance the transformation trajectory by fixing the how ie. adding purpose to transformation, and accelerating the what ie. your strategy.
The Transformation Trajectory: Fixing the How, Accelerating the What - Innovate Australia 2023
Australia 22 Mar 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar

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