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Digital Services and Customer Experience

Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023

In this session a panel of Canadian government executives and innovation leaders discuss the importance of collaboration in government in helping drive innovation through the sharing of ideas, technologies and strategies.
Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023

In this session Andy Krenz, General Manager/Senior Director of Public Sales & Customer Success at ThoughtExchange and Ross McLaren, Director of Communications with the Government of Nova Scotia discuss how to unite communities and teams with qualitative experience and survey data as well as creating more effective, efficient and equitable outcomes amidst bureaucracy and red tape.
The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
IT Modernization and Cloud

From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023

In this session hear a former public servant’s journey and lessons learned from problem definition to Cloud-enabled business outcomes. Featuring insights from, Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education (Canada) at Google.
From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023

In this keynote session Wendy MacDermott, Chief Experience Officer, Department of Social Development with the Government of New Brunswick discusses the importance of listening to the authentic client voice to design a human-centred digital experience which is engaging, builds trust and participation, as well as reducing admin burden to improve effectiveness and clients’ experiences.
Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
IT Modernization and Cloud
Partner Content

Connectivity 4.0 series: The new business imperative

Connectivity 4.0 series – part 1 Your road map to building tomorrow’s networks and connected technologies to support your whole-of-business digital transformation.
Connectivity 4.0 series: The new business imperative
Australia 9 May 2023
Whitepapers & Reports
Public
Save Susie O'Sullivan Author avatar
General
Partner Content

How to Get Skills From Your Curriculum to a Digital Wallet

Making the shift to skills starts with a process that many find challenging: surfacing skills that are actually taught and learned through existing courses, and making them visible to educators, learners, and employers. For that to happen we need to move from conceptual discussions to the realm of practical application.
How to Get Skills From Your Curriculum to a Digital Wallet
Australia 3 May 2023
Guides
Public
Save Kristine Chompff Author avatar
Workforce, Skills and Capability

The Future of Government: HR Leaders in Action

As organizations continue to adapt to the ever-changing landscape of work, HR leaders in government must take proactive measures to build a future-ready organization. In this article, we will examine some advice from five HR leaders within the Canadian public sector on how to achieve this. Our five experts representing the Financial Services Regulatory Authority of Ontario, Alberta Pensions Services Corporation, Public Services and Procurement Canada, Fraser Health and the Toronto Transit Commission will be participating in our upcoming HR and Future of Work Roadshow where they will be further sharing their insights into how their organizations are remaining agile …
The Future of Government: HR Leaders in Action
Canada 2 May 2023
Industry Trends
Public
Save Jasmine Gale Author avatar
IT Modernization and Cloud

Let's Talk: Diversity, Equity, and Inclusion in Workforce Development

Ahead of his 2023 session at Government Innovation New York, we're sharing a chat we had last year with Oswaldo Mestre Jr., Chief Service Officer & Director of Citizen Services for the City of Buffalo Division of Citizen Services. In it, he highlights the importance of diversity, equity and inclusion in workforce development. Join Oswaldo at his next talk - all about Building Successful Data Relationships - at the 2023 Government Innovation New York event on May 17th.
Let's Talk: Diversity, Equity, and Inclusion in Workforce Development
United States 1 May 2023
On Demand
Members-only
Save Paris Armstrong Author avatar

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