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Health Innovation
For years, the diversity of the residents and communities within the partnership produced a lot of data, though for a long time it was not used to its fullest extent. Nonetheless, it has always been a “real tapestry that shapes a lot of how we think about data quality, and how we work with our community.” Though the network operates independently, it is obviously part of the city of Toronto and part of the province of Ontario. Thus the health teams within Ontario decided to look at all the data that was being collected “to understand where our patients were …
General
Spotlight Interview - Health & Human Services National Insights: Spring
For example, time stressed healthcare providers (HCPs), seeking valuable information to improve patient outcomes, are using HCP-gated product websites where chat bot technology can provide the pertinent information but has the intelligence to escalate to a ‘real’ person when needed. The increase in the number of HCP engagement channels resulted in an explosion of valuable data, for example, data to help understand which HCPs preferred which channels. AIML technology allows stakeholders to efficiently handle and extract actionable insights quickly. The COVID-19 pandemic has accelerated changes in the life sciences industry. In the next 2 to 5 years, self-service of key …
Data, Analytics and AI
Democratizing Analytics in the Public Sector
Transforming Data into Breakthroughs for the Public Sector The global pandemic that we are still living through has changed much of the way society operates, though even before the onset of COVID-19, most people accepted that modern societies were data-driven. Data is essentially the fuel that powers our societies, and it is so pervasive that the latest DOMO ‘Data Never Sleeps 9.0’ report found that the total amount of global data consumed in 2021 was 79 zettabytes (1021), projected to grow to 180 zettabytes by 2025. These numbers are staggering in their magnitude, but to the average citizen they are …
IT Modernization and Cloud
Enterprise Architecture in the Modern Public Sector
The timing for the reinvention was right because after languishing in obscurity for over a decade, enterprise architecture (EA) was also “being reborn within the government of Canada. In fact, in 2016 the practice of EA was renewed across all government agencies and was reimagined as a conceptual blueprint that defines the structure and operation of an organization considering and aligning business, information, data, applications, technology, security and privacy domains to support strategic outcomes. The Office of the CIO is therefore ultimately responsible for the expectations related to EA, and for “defining the current and target architecture standards. EA alone …
Workforce, Skills and Capability
Reimagining the Future of Human Resources in the Public Sector
During the height of the pandemic, people worked remotely because they had to. In the future, “we need to reimagine how our organizations will work,” and how the people within those organizations can remain at the core. Anyone who works in HR or people management now has a “huge opportunity to drive significant change in how organizations will operate going forward.” For instance, whilst remote work was mandated for most people, “it was lived very differently for those functions that were about to lend themselves better to working remotely.” It certainly didn’t and couldn’t apply to frontline workers or those …
Cyber Security and Risk Management
Practices to Bolster Your Fraud Intelligence Program to Prevent Corruption and Online Threats
Fraud, cybercrime, and other related issues are major hurdles that most organizations have to deal with. They take up precious business time and cost lots of money. The Canadian Anti-Fraud Centre (CAFC) was setup to identify and deal with various types of fraud, and Jeff Thomson, the Senior Criminal Intelligence Analyst with the Royal Canadian Mounted Police (RCMP) at the CAFC, says that it was set up in partnership with the RCMP, the Ontario Provincial Police and the Competition Bureau of Canada. It is an exciting and unique place to work because we’re reducing fraud every day. They don’t do …
Workforce, Skills and Capability
Strategic Workforce Planning
At the recent Strategic Workforce Planning event, we heard from Jeanne Weissl, Director, Strategic Human Rights, BC Ministry of Children and Family Development as she dived into how to align your workforce with the future direction of your organization. A people plan, a people and culture plan or an HR plan are all part of the same thing. Yet some organizations claim that they “don’t have time for such a plan, or it’s too much work.” It is true that the process to create a plan can be lengthy, but it is equally true in almost all cases that not …
Workforce, Skills and Capability
The Future of Diversity, Equity and Inclusion in the Public Sector
At the recent Diversity and Inclusion event, we heard from Suelyn Knight, Manager, Equity, Inclusion, and Human Rights as she dived into how to bridge the diversity gap through allyship. These conversations may be a bit difficult or triggering for some people, but in order to truly advance the needle on these issues, within the Toronto Police Service, we are having these difficult conversations and we are showing up for our members. Hopefully that will also translate into our ability to recruit and retain members who are diverse, and who add to the very the fabric of our organization. To …
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