The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery

Governments face the challenge of balancing digital transformation, data-led decision making, and service delivery while maintaining digital trust. Prioritizing these interconnected goals is key to delivering accessible, efficient services for both employees and citizens. This session will help you navigate these competing priorities to drive modernization and build trust.

• Manage competing priorities between internal modernization and external service delivery
• Explore how data and metrics accelerate digital transformation initiatives
• Unlock opportunities for enhanced service delivery through internal digital transformation
• Assess the role of digital trust in advancing government modernization efforts