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IT Modernization and Cloud

Public Sector Innovation Show – British Columbia

Jillian Carruthers says that the four principles of service transformation are: Despite these principles and the identified steps, there really is no guide, manual or playbook. This is emergent work and a lot of it we are processing by feel. Yet despite that, Kevin Ehrman says that service transformation is extremely important because services are how people experience government. Unfortunately though, most of the time it is reactive and generally not in a context which is too pleasant or desirable. This is particularly true and visible when it comes to emergencies. In BC for instance, after a flooding crisis, the …
Public Sector Innovation Show – British Columbia
Canada 17 May 2022
Industry Trends
Public
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General

Health Innovation

For years, the diversity of the residents and communities within the partnership produced a lot of data, though for a long time it was not used to its fullest extent. Nonetheless, it has always been a “real tapestry that shapes a lot of how we think about data quality, and how we work with our community.” Though the network operates independently, it is obviously part of the city of Toronto and part of the province of Ontario. Thus the health teams within Ontario decided to look at all the data that was being collected “to understand where our patients were …
Health Innovation
Canada 17 May 2022
Industry Trends
Public
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General

Local Government and Municipalities Roadshow 2022

As the closest tier of government to citizens, councils across the globe are facing a period of significant disruption. Population growth and change, budget constraints, economic recovery and the rising demands on services are all pressing issues. Whole-of-council transformation is crucial to tackle these issues and become future ready. Local governments need to be agile, innovative and efficient — driving both policy and implementation through coherent and collaborative approaches. Embracing new technologies and streamlining processes will enable councils to better meet core responsibilities and deliver functions, while upskilling employees and increasing operational efficiency will help set them up as an …
Local Government and Municipalities Roadshow 2022
Australia 9 May 2022
Industry Trends
Public
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General

Navigating an Agile Procurement Team & Strategic Sourcing Function in Government

At our recent Digitising and Scaling Corporate Services for Back Office Transformation virtual event – Andrea Mayer, Director, Financial Services & Strategic Sourcing, Department of State Development, Infrastructure, Local Government & Planning (Qld) explored strategies on how to lay the foundations for repositioning procurement activities and resources. The agile methodology has two main pillars and a number of other principles that make it ideal for these times. The central pillars are “ongoing communication and flexibility.” The other supporting principles include “collaboration and feedback from clients; efficiency and speed, which includes transparency and responsiveness; motivation and shared goals; simplification through the …
Navigating an Agile Procurement Team & Strategic Sourcing Function in Government
Australia 9 May 2022
Industry Trends
Public
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Digital Services and Customer Experience

Spotlight Interview - Digital Government and CX ANZ Q1 National Insights

The number one trend we’re seeing across all the markets and industries we work in is the growing appreciation and demand for a great digital experience. This really picked up pace during COVID-19, when customer expectations accelerated at a rate that no one could have anticipated, let alone prepared for. It was already an emerging trend prior to the pandemic, but the need to move our lives online caused even historically conservative organisations to assess the experience they were offering customers and audiences online. We’re also noticing the increase in organisations’ adopting applications from a variety of vendors with a …
Spotlight Interview - Digital Government and CX ANZ Q1 National Insights
Australia 4 May 2022
Industry Trends
Public
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General

Health Systems Change - What It Takes

When we think about systems change and systems enquiry, what is it and why is it important to influence change in complex and ever-evolving systems? A defining factor of healthcare and human services professionals are investment into genuine care for patients, customers and the wellbeing of the population. Driven by such altruistic intentions, can be the foundation for potent impact on society globally. The purpose of this article is to empower you, as the clinician, practitioner, lecturer, researcher, manager and leader in healthcare to understand the impact that you do make, and have the potential to make. As the front-line …
Health Systems Change - What It Takes
Australia 2 May 2022
Industry Trends
Public
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IT Modernization and Cloud

Enterprise Architecture in the Modern Public Sector

The timing for the reinvention was right because after languishing in obscurity for over a decade, enterprise architecture (EA) was also “being reborn within the government of Canada. In fact, in 2016 the practice of EA was renewed across all government agencies and was reimagined as a conceptual blueprint that defines the structure and operation of an organization considering and aligning business, information, data, applications, technology, security and privacy domains to support strategic outcomes. The Office of the CIO is therefore ultimately responsible for the expectations related to EA, and for “defining the current and target architecture standards. EA alone …
Enterprise Architecture in the Modern Public Sector
Canada 15 Apr 2022
Industry Trends
Public
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General

Transforming Emergency Service Organisations through Collaboration and Leadership

At the Transforming Emergency Service Organisations through Collaboration and Leadership virtual event as part of the Public Sector Network Defence, Security and Justice National Insights, we heard from Jodie Pearson, Superintendent, Western Australia Police Force and Janelle Baily, Assistant Director, Data Science and Analytics, Western Australia Police Force as they dived into policing in a technology enabled future. In this article they explore: Given the distances and the scope of their reach, which includes a number of very remote communities, all they are really trying to do is to “address some of the fundamental policing principles, which are pretty simple …
Transforming Emergency Service Organisations through Collaboration and Leadership
Australia 14 Apr 2022
Industry Trends
Public
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