Explore
Communities
All Communities
General Discussion
Cyber Security and Risk Management
Data, Analytics and AI
Digital Services and Customer Experience
IT Modernization and Cloud
Workforce, Skills and Capability
Events
Upcoming events
Past event highlights
Event management services
Sponsorship
Academy
Overview
Courses
Insights
Marketplace
Join now
Login
My homepage
Communities
Communities
Toggle communities dropdown
All Communities
General Discussion
Cyber Security and Risk Management
Data, Analytics and AI
Digital Services and Customer Experience
IT Modernization and Cloud
Workforce, Skills and Capability
Events
Upcoming events
Past event highlights
Event management services
Sponsorship
Academy
Overview
Courses
Insights
Marketplace
Menu
Join now
Login
Learn
Upskill
Connect
Attend
Solve
Join
Become a member
Insights
Access quality content from global government thought leaders
Search text
Members-only
Public
Reset
Most Recent
Most Popular
Content Type
---------
Fundamentals
Industry Trends
Interviews
Benchmark
Case Studies
Deep Dive
Guides
On Demand
Whitepapers & Reports
Region
Select region...
Australia
Canada
New Zealand
United Kingdom
United States
Communities
Cyber Security and Risk Management
Data, Analytics and AI
Digital Services and Customer Experience
General
IT Modernization and Cloud
Workforce, Skills and Capability
General
Modernising the Local Government Workplace
Local government is the closest tier of government to the people, and to satisfy and provide for the communities they serve, councils need to have modern and efficient practices, and need to operate in well-functioning and effective ways. This paper follows the journeys of three local governments from three jurisdictions as they navigated their way towards modernisation and improvement, and as they coped with challenges and crises, including COVID-19. These three examples provide a snapshot of how councils can adapt and modernise to better serve their communities.
Digital Services and Customer Experience
Digital Identity
Ensuring that citizens can log on to services online and that their identities are protected and secure, is one of the main priorities of the government. This paper presents the perspectives of three digital experts from three different jurisdictions and follows their journeys towards successful digital identity engagement, including the challenges they faced along the way. Keeping citizens and their identities safe is a key task of government, and these examples provide lessons for how that can be achieved.
Workforce, Skills and Capability
HR Innovation
Before the pandemic struck, human resources practices in many public sector organisations were in need of change and modernisation. In some cases, catalysts like the bushfires or other factors inspired the change, but COVID-19 has really forced organisations to update and innovate their HR practices. This paper explores the innovative HR practices that three Australian public sector institutions across two states implemented before and during the pandemic. It also looks at how these changes can become permanently embedded.
Preparing Your Department for the Next Wave of Data Analytics - Interview with Dame Diane Robertson
While the public sector recognises the use of data as a strategic advantage, many Agencies and Departments; mired by legacy systems, limited economic surplus, security and privacy concerns, and inaccurate or incomplete records, struggle to make this a reality. Especially regarding 2020 and the shift to business now being increasingly conducted digitally, why is poor information management or lack of information management frameworks risky? “Poor information systems and poor management of information systems can impact organisations ability to provide services in a reliable and consistent manner. For social and health services poor systems and poor management can impact on people’s …
Workforce, Skills and Capability
Improving Employee Experience in 2020
This paper follows three pathways towards effective engagement – defining and articulating an organisation’s purpose and values, developing employee advocates for engagement, and pivoting during the pandemic to embed employee engagement within an organisation. All three are different but related, and all three present lessons that others across the public sector can use to build up and embed their own employee engagement.
Cyber Security and Risk Management
Fraud and Cybercrime Case Study by AU & UK experts
Enhancing operational efficiency and customer satisfaction across all contact channels In our modern world, given the pervasiveness of technology and digital connectedness, cybercrime and fraud are on the rise, both in Australia and globally. We are constantly evolving and becoming more adept at using the available technologies, especially since the start of the pandemic, but so are the agencies that monitor and police them. This report presents the views of two Australian agencies as well a UK agency, all who are at the apex of the fight against cybercrime and fraud.
General
Improving Patient Outcomes and Experience
Implementing human-centred design to achieve better long-term patient outcome The healthcare system is designed to provide the best health outcomes for patients, but sometimes patients aren’t the sole focus of some of these providers.
General
Delivering the Future Sustainable Smart City 2020
Cities around the world are constantly evolving and growing, and to continue to do this, many are looking at becoming smart cities – cities that are sustainable, adaptable and able to grow and evolve with the increases in their populations, and as technologies develop.
«
First
‹
Previous
…
12
13
14
15
16
17
18
19
20
…
Next
›
Last
»
Recommendations
Olympics 2032 Cyber Prep – What Is Brisbane’s Approach?
Industry Trends
9 Aug 2024
State and Local Government Hiring and Upskilling Through Digital Playgrounds
Industry Trends
17 Sep 2024
What It Means to Be a Digital Leader in Government
Guides
14 Oct 2024
Tech Enablement of Portrait of a Graduate is Already Here
Industry Trends
23 Oct 2024
Australia's Mental Health Revolution - Part 3
Industry Trends
1 Sep 2024