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Cyber Security and Risk Management
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IT Modernization and Cloud
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IT Modernization and Cloud
Architecting the Modern Public Sector Enterprise
Enterprise architecture in the field of information technology is about taking a system-wide perspective when delivering change, and ensuring that the change is accessible and sustainable. This paper brings together the perspectives of three technology experts as they navigate their way through change. Each of them has made a tangible difference to their organisations, and each has learned lessons about how to ensure that the enterprise architecture of their organisations is sustainable, relevant, contemporary, and applicable.
General
Digitally Transforming Corporate Services
Digital transformation and improvement for businesses and public sector organisations is a necessary part of modern operations. This has especially become true since the start of the pandemic, given the number of employees forced to working remotely. This paper examines the digital transformation processes of three very different organisations from different jurisdictions, and follows their journeys before and during the pandemic, as well as their future goals and challenges. The lessons they have learned have made them more resilient, and the ramifications will be around for years to come.
General
Improving Contract & Supplier Management
The procurement industry has been greatly affected by COVID-19 and will continue to feel the aftershocks for a long time. It is a crucial industry that provides critical services, and it is also an industry that is innovative and adaptive. This paper follows the journeys of three public sector institutions from three jurisdictions as they navigated the pandemic. Each dealt with the crisis differently and each discovered that the crisis left them wanting, but maintaining good relationships and working with suppliers to get through the crisis served each of them well, and provides lessons to others.
Data, Analytics and AI
Information & Data Management
All organisations collect data and use data. Some organisations have embraced technology more than others and have therefore been able to leverage their data better. The goal now is for other organisations to better use the data at their disposal, and to integrate it with their available technology, to improve the efficiency of the organisation and the customer experience. This paper presents two Australian examples and a Canadian perspective on how data can be used to create efficiencies and to change the operations of an organisation for the better. The lessons contained within these examples are relevant to any organisation …
General
Modernising the Local Government Workplace
Local government is the closest tier of government to the people, and to satisfy and provide for the communities they serve, councils need to have modern and efficient practices, and need to operate in well-functioning and effective ways. This paper follows the journeys of three local governments from three jurisdictions as they navigated their way towards modernisation and improvement, and as they coped with challenges and crises, including COVID-19. These three examples provide a snapshot of how councils can adapt and modernise to better serve their communities.
General
Smart Mobility
Innovation is common in the transport sector, but never has it been needed as much as it was during the pandemic. Many passengers lost confidence in their public transport networks because of safety concerns when social distancing was required, so providers needed to develop creative solutions and ideas to win customers back. This paper brings together three managers from transport agencies in New Zealand and the UK and follows their journeys and innovations before, during, and after COVID-19 hit their jurisdictions. Though none of them were directly prepared for the pandemic, their careful thinking and creative ideas allowed them to …
Digital Services and Customer Experience
Digital Identity
Ensuring that citizens can log on to services online and that their identities are protected and secure, is one of the main priorities of the government. This paper presents the perspectives of three digital experts from three different jurisdictions and follows their journeys towards successful digital identity engagement, including the challenges they faced along the way. Keeping citizens and their identities safe is a key task of government, and these examples provide lessons for how that can be achieved.
Workforce, Skills and Capability
HR Innovation
Before the pandemic struck, human resources practices in many public sector organisations were in need of change and modernisation. In some cases, catalysts like the bushfires or other factors inspired the change, but COVID-19 has really forced organisations to update and innovate their HR practices. This paper explores the innovative HR practices that three Australian public sector institutions across two states implemented before and during the pandemic. It also looks at how these changes can become permanently embedded.
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