Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Clear
WHITEPAPERS & REPORTS
Leader Personality and Performance Differences in the Public Versus Private Sector

Leader Personality and Performance Differences in the Public Versus Private Sector

This white paper summarises research that aimed to contribute insights into this area by examining similarities and differences in the personality and multi-rater performance of executives and managers within the Australian public and private sectors.

Purva Deshpande Workforce, Skills and Capability
7 Sep 2023
Flag of Australia
ON DEMAND
Generative AI, Trust & the Public Sector

Generative AI, Trust & the Public Sector

In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.

Heather Dailey Digital Services and Customer Experience
29 Aug 2023
Flag of Australia
ON DEMAND
The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.

Heather Dailey Digital Services and Customer Experience
29 Aug 2023
Flag of Australia
ON DEMAND
Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
ON DEMAND
The Holistic Elements to Whole-of-Government Strategy

The Holistic Elements to Whole-of-Government Strategy

In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
ON DEMAND
A Long Time Ago in a Victoria Far, Far Away

A Long Time Ago in a Victoria Far, Far Away

In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
ON DEMAND
Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
ON DEMAND
The MAP to Innovation as Usual

The MAP to Innovation as Usual

In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
Help your peers

Share what you've learned with fellow public servants

Share knowledge
Support the community
Get started

Recommendations

Effective Crisis Communication
Effective Crisis Communication
INTERVIEWS 28 Jan 2026
Session Recap: No Wrong Door: Building a Unified Experience for Citizens
Session Recap: No Wrong Door: Building a Unified Experience for Citizens
INDUSTRY TRENDS 8 Feb 2026
Modern Data Platform: a viable alternative to traditional data warehouse architectures
Modern Data Platform: a viable alternative to traditional data warehouse architectures
INDUSTRY TRENDS 13 Feb 2026
The Public Sector Podcast: Bridging the Digital Skills Gap in Government
The Public Sector Podcast: Bridging the Digital Skills Gap in Government
INDUSTRY TRENDS 12 Jan 2026
Australian data hosting is now available for Figma customers on Enterprise
Australian data hosting is now available for Figma customers on Enterprise
INDUSTRY TRENDS 11 Feb 2026