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Let's Talk Smart Cities: Q&A with the CIO of Chattanooga, TN

Brent is an award-winning, entrepreneurial-minded change agent who is helping to lead the smart city initiatives being introduced in the ‘Gig City’ and that will help to transform people’s lives. Culture! Well from an IT perspective our motto is Semper Novandi, meaning Always Innovating. The impetus coming from changing and challenging the status quo. Chattanooga has a different culture when it comes to innovating in government (words that used to be oxymorons). Whereas traditional government agencies look at innovation as the slow evolvement of technological capabilities and generally focused on traditional internal processes (e.g. finance and ERP systems, etc), Chattanooga …

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Transforming the Way You Use Data in Your Smart City

Being a smart city these days is not just about digitisation; it is about using data to inform the technology and the decision-making within a city. It is about becoming a data-driven smart city. This paper brings together smart city decision-makers from three different jurisdictions. They each share an appreciation of data and how to use it to ensure that their citizens continue to benefit from the opportunities that smart cities represent.

9 Feb 2021

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Workforce, Skills and Capability

The Future of Learning and Development

Learning is a fundamental building block of life, whilst the learning and development (L&D) division is often a fundamental part of any large scale or public sector institution. Many of these divisions though lack foresight or strategic vision. This paper brings together the viewpoints of L&D experts from large public sector institutions. Some suggest new ways for tackling various aspects of L&D, whilst others focus on specific areas within learning to further develop and enhance success. They come from different perspectives but each expert is looking towards a future where L&D and other traits are regularly updated for the betterment …

9 Feb 2021

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Future Courts and Corrections

The justice system provides a variety of necessary services to the communities they serve, but because of their nature, they are very procedural and sometime impervious to change. Yet the pandemic has shown them that they need to change and adapt to improve the way they serve their communities. This paper presents the perspectives of two justice system executives from two jurisdictions and shows that although changes were made to adapt to a crisis, many of these changes shouldn’t be just temporary workarounds. The justice system is primed for real, sustainable change, and investment should be directed to ensuring that …

4 Feb 2021

Whitepapers & Reports

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Digital Services and Customer Experience

Improve Constituents Communications for your Unemployment System

During the ongoing Covid-19 pandemic, unemployment agencies are over-capacity with requests from constituents needing to apply for benefits and access information. Discover how to alleviate pressures of the “new normal” and take control of communications using one centralized platform. Deliver personalized, timely and relevant communications to constituents over multiple communications channels and provide them with self-service access for applications and information.

29 Jan 2021

Industry Trends

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Digital Services and Customer Experience

How to Improve Child Support Enforcement Programs with Limited Funding

This detailed infographic illustrates how the ability to directly and quickly communicate with clients is imperative and explains how a centralized customer communications management platform can enable Child Support Enforcement to increase their performance with limited finances.

29 Jan 2021

Industry Trends

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Digital Services and Customer Experience

ebook: Child Support Enforcement Systems: How to Improve Program Performance

Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…

29 Jan 2021

Whitepapers & Reports

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Procurement in the Public and Private Sectors: Is There Really Much Difference?

The short answer to that question is yes, there are big differences. The more nuanced answer is yes, there are differences, but in many respects, they are narrowing, and in any case, the things they have in common are far greater. One of the reasons that the answer has become so nuanced is that the border between private and public has become blurred , with some public sector organizations being privatized or part-privatized and others adopting private sector methods in areas such as procurement. While for a number of reasons some private organizations have been taken, temporarily or permanently, into …

29 Jan 2021

Industry Trends

Public

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