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Public Sector Network's Insights

IT Modernization and Cloud

DevOps in the Public Sector 2020

Organisations continue to transform and use technology in innovative ways – one such way is through the use of DevOps, a term that stems from automating and integrating processes between Development and IT Operations. But it is a term that has multiple meanings because it is used and interpreted by different organisations in different ways. DevOps is essentially about breaking down the traditional silos between development and operations teams, including through the use of technology to make things simpler and more efficient. But even with this approach, products still need to be secure, compliant and easily adaptable. This paper incorporates …
DevOps in the Public Sector 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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General

Using Technology to Meet Your Customer Needs in 2020

Local governments are constantly innovating or order to better connect with their communities. Whilst this was true before the pandemic, COVID-19 has made them innovate in ways they never have before, using technology. All the councils saw the pandemic as a challenge but also an opportunity to better connect to their communities, and to continue this connection once the pandemic is over.
Using Technology to Meet Your Customer Needs in 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Multi Channel Citizen Engagement in 2020

Our modern world means that governments and government agencies need to engage with their stakeholders in new and innovative ways, and in multiple ways to create true engagement. Such an approach needs to have customers at its centre, needs to engage with the right audience for the right purpose and it needs to use technology in the best possible way to achieve its outcomes.
Multi Channel Citizen Engagement in 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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General

Safer Cities 2020

The COVID-19 pandemic that struck the world in 2020 was not something that any government planned for or was entirely prepared for. Yet, planning for disasters is something that governments regularly have done and continue to do. This is necessary, and at all levels, disaster p…
Safer Cities 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Driving Citizen Experience in the Public Service 2020

Public sector agencies haven’t always embraced technology as quickly as the public expects them to. While this began to change before the pandemic struck, COVID-19 has forced government agencies to embrace technology, to change their practices and to ensure that their users – the citizens – are at the centre of these changes.
Driving Citizen Experience in the Public Service 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
Save Neboneid Hamoo Author avatar
General

Healthcare Innovation in 2020

Technology has changed how the world operates, but it has not changed the healthcare sector as much or as quickly as other sectors. Yet even the healthcare sector has realised that change is necessary, and technology is a key to that change. As such, many healthcare services have begun to innovate their practices and their service delivery. This process began before COVID-19, but the pandemic has focussed some of the innovation and has provided opportunities that the healthcare sector is now keen to embrace to ensure that it remains future-focussed. This paper incorporates the innovation examples from three different jurisdictions, …
Healthcare Innovation in 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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Cyber Security and Risk Management

Cyber Security in the Public Service 2020

With cybercrime on the rise in Australia and globally, and with the world more connected than ever and in the context of COVID-19, it is crucial that all organisations including governments are aware of what cyber security is and take its impact seriously. Cyber security should be embedded into the planning of every organisation, and updated strategies to identify and deal with it need to be developed and implemented. Cyber security professionals along with academics in this field have excellent tips, guidance and advice for organisations and governments on how to monitor cybercrime and how to deal with it. Through …
Cyber Security in the Public Service 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

Women in Leadership 2020

As workplaces change, evolve and adapt – both in general and as a result of the Covid-19 crisis – it is important that they do so drawing on confidence, relatability and leadership experience. They also need to be diverse and inclusive, which means having more women involved. These aren’t examples of female leadership; these are examples of leadership from a female perspective that we can all learn from.
Women in Leadership 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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