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Public Sector Network's Insights
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Highlight Reel: Workforce Transformation in the Public Sector
Like so many organizations, the City of Hamilton in the Province of Ontario experienced tremendous turmoil in 2020 as a result of COVID-19. Nenzi Cocca, the Director of Human Resources (HR) Systems & Operations at the City of Hamilton, says that the pandemic brought with it “a number of unexpected challenges when bringing on new employees, and we had some employees that were retiring too.” Very quickly “we had to figure out a way to make sure that knowledge transfer happened as seamlessly as possible.” This was particularly important because the HR division is one of the most important. “I …
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4 Top Tips - Process Excellence and Robotic Process Automation
Process Excellence for councils can be as simple as streamlining existing processes, reducing silos and reducing the number of work steps and staff involved. Other ways of improving processes is by implementing new technologies such as robotic process automation. Overall the aim is to improve efficiencies, cost effectiveness and customer service and experience. Here are some top tips for you to roll out at your council.
General
Balancing innovation, security and compliance in the health sector
Health sectors around the world grapple with many of the same trends: rising healthcare costs, ageing populations, low digital maturity. Australia is no exception, despite consistently high global rankings in health system performance. Concurrently, cybersecurity challenges have been mounting. Threats are becoming more sophisticated, while our growing reliance on digital technology creates new risks. It was only a matter of time before those trajectories collided. While this trend predates and transcends the COVID-19 pandemic, the events of 2020 have sharpened a focus on how healthcare delivery and clinical research intersect with cybersecurity. Read the full paper to examine the three-pronged …
Workforce, Skills and Capability
Women in Leadership Spotlight Series: Stephanie Delgado, Senior Program Manager of Insight & Analytics - GovSpend
In addition to being a featured guest speaker at PSN's upcoming 'Big Data & Actionable Analytics' virtual event, Stephanie Delgado is the Senior Program Manager of Insight and Analytics for GovSpend - a company which aggregates public sector spending for all levels and types of public sector agencies. Outside of her 9-5, she is a contributor for Forbes Ignite (check out her piece on the Future of Work she wrote for Medium last year.) Stephanie has a Master’s Degree in Economic Management & Policy, and focuses on finding quantitative ways to measure qualitative variables. She also has a Finance/Admin Section …
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Future Policing
The attitudes of the public towards police across the world are currently at an ebb. To change this perception and to remain relevant and connected to the communities they serve, police need to change their own behaviours, attitudes and practices.
IoT in the Public Sector: How We Can Work to Build a Secure and Ethical Network of 'Things'
The Internet of Things (IoT) could, and ultimately will, profoundly transform the public sector by altering how government entities gather data and information. Tech analyst company IDC predicts that by 2025 there will be a total 41.6 billion connected IoT devices influencing the way we build, manage and exist in our cities and spaces.The IoT alliance NZ suggests that IoT ‘could soon be as commonplace as electricity in the everyday lives of people in OECD countries.’ The adoption of this techy web of things could see increased productivity for New Zealand government processes and decision making. Therefore, transforming economic and …
Workforce, Skills and Capability
Women in Leadership Spotlight Series: Amy Hess, Chief of Public Safety, Louisville Metro Government
As the Chief of Public Safety for Louisville Metro Goverpublic sector network woman speakers imagenment, I oversee four departments: Police, Fire, Corrections, and Emergency Services. Together, these agencies comprise about 2,500 employees and a budget of $369 million. I previously served as a Special Agent in the Federal Bureau of Investigation (FBI), with assignments in Kansas City, Louisville, Tucson, Afghanistan, Memphis, Quantico, and Washington, DC. At the time I left the FBI in 2019, I was the highest-ranking woman and the only person to have served twice as Executive Assistant Director. I loved working for the FBI because I believe …
General
Designing & Delivering Innovative Smart City Services to Citizens
All cities need to grow and evolve to remain relevant and attractive to their residents, but smart cities need to find genuine innovations to enhance the liveability of their cities in new and exciting ways. This paper brings together three experts involved in smart city design from three jurisdictions. Each is a proponent of smart city design and innovation, and their methodologies and areas of focus are different. However, their desire to ensure that their cities are innovative, sustainable and constantly evolving is constant and unwavering.
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