Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



IT Modernization and Cloud

Evolving Enterprise Architecture Frameworks to Transform & Enhance Customer Value

In a broad sense, the EA profession works in the digital space, and that means “anything that’s technology related,” or in other words, “helping agencies to digitally enable their services for their customers.” In Queensland however this is not quite where it should be because “we are lagging behind most other states in terms of digital transformation.” Nonetheless, the state is eager to update their “digital data and ICT governance, but only in the sense that it sets guardrails and then gets out of the way.” From a governance and resources perspective, as the pandemic subsides, “we all needed to …
Evolving Enterprise Architecture Frameworks to Transform & Enhance Customer Value
Australia 12 Aug 2022
Industry Trends
Public
Save Knia Pablo Author avatar
Data, Analytics and AI

Building a Solid Foundation & Strategy to Enable Digital Acceleration

In the course of a day, “we are confronted with quite often a lot of information.” But most of it isn’t particularly useful. It is necessary to be able “to see what really matters.” This is where data literacy comes in. It is about “the visualisation and the interpretation of critical data.” says David Evans, Director, Business Analytics, WorkSafe Victoria The concept of data integration can mean different things to different people, but for this purpose, it means “joining, combining or linking data from more than one source.” Generally, the data needs to have shared characteristics, so that it should …
Building a Solid Foundation & Strategy to Enable Digital Acceleration
Australia 12 Aug 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
IT Modernization and Cloud

Delivering agile citizen-centred services through successful API transformation

There are many technologies that have been designed to improve our lives and enhance the way we interact and communicate, from laptops and mobile phones to smart devices and virtual assistants. Many of them are underpinned by Application Programming Interfaces, or APIs, which work behind the scenes but ensure that the devices operate the way they are supposed to. In fact, APIs are so prevalent and versatile that they are used even in fields or workplaces that might at first seem unlikely. Generally, APIs are the back-end software processes that allow devices to run, and they are regular and consistent. …
Delivering agile citizen-centred services through successful API transformation
Australia 12 Aug 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
Data, Analytics and AI

Driving Data & Analytics Excellence in the NZ Government

Across many industries these days, it is often said that data is the lifeblood of society, and this became, even more, the case during the pandemic. Data helps government agencies to better serve their citizens, which was definitely the case during the height of various COVID-19 strains, but it is also data that makes our smartphones ‘smart’ and allows us to order products online. Yet even within all that, the people who work with data regularly question what it is, and therefore aren’t always sure how to create governance strategies around it, and how it uses it in a holistic …
Driving Data & Analytics Excellence in the NZ Government
New Zealand 12 Aug 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
Workforce, Skills and Capability

Powering Performance in the Public Sector

This is where Te Ao Māori (the Māori worldview) might come in handy. “Our visions look 150 to 300 years into the future because we look at intergenerational well-being.” Māori traditions don’t always align with western culture, “but our people can generally connect to purpose, even in lieu of a vision, because many of us understand how to help achieve an organisation’s purpose.” “Being able to achieve a purpose is very important when the structure of an organisation is extremely complicated. The NZTE is the trading arm of New Zealand’s government, and has “about 800 staff operating in 52 international …
Powering Performance in the Public Sector
Australia 12 Aug 2022
Industry Trends
Public
Save Lily Stokes Author avatar
General

Delivering a Simplified Customer Experience to Transform Facility Venue Bookings

From time to time we ALL find ourselves needing to find and use spaces and places for different purposes. Maybe it’s for a family celebration, an offsite work meeting or to play informal sport. Maybe it’s for a workshop, a networking event, an AGM… whatever the reason, the way in which we find and use community spaces remains… difficult.
Delivering a Simplified Customer Experience to Transform Facility Venue Bookings
Australia 11 Aug 2022
Industry Trends
Public
Save Public Sector Network Author avatar
General

Addressing Legacy Systems & Looking to Sustainable Modernization

Clearly this is an unsustainable process, but is common across many departments, and was the standard at Veterans Affairs as well until 2015. We provided a standard IT service where business groups focused on analog processing to solve problems, but our core processing system was aging. It was over 15 years old, and rather than changing the system – which was expensive and no one knew what to change it to anyway – the department simply hired more staff to deal with “a legacy system that needed to be updated three times a year. By 2016, it was clear that …
Addressing Legacy Systems & Looking to Sustainable Modernization
Canada 11 Aug 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Evolving Capabilities and Advancing Public Safety

Australian and New Zealand communities are experiencing a period of great adjustment and now more than ever it is important government agencies work together to ensure public safety and collaborative emergency response. Covid-19, crime, natural disasters, cyber threats and the increasing risk of terrorism are just some of the challenges community leaders are facing. With areas of rapid population redistribution adding to the difficulty of predicting resource allocation, up to date emergency preparedness and innovative methods of incident response are crucial to mitigating risk and protecting the public. By sharing best practice and advancing methods of response and preparedness, agencies …
Evolving Capabilities and Advancing Public Safety
Australia 3 Aug 2022
Whitepapers & Reports
Public
Save Natalie Forward Author avatar

Recommendations

Mission 3: Building Trust through Reliable, Secure Digital Services and Sustainable Digital Infrastructure
Industry Trends 23 Oct 2024
State and Local Government Hiring and Upskilling Through Digital Playgrounds
Industry Trends 17 Sep 2024
Empowering Government through Evidence-Based Decision-Making
Whitepapers & Reports 14 Oct 2024
Realising the potential of AI and emerging technology in a safe way to increase efficiencies
Industry Trends 4 Nov 2024
Building Trust with AI: The Government’s Path to Responsible Tech
Industry Trends 21 Oct 2024