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Process Excellence- Canada

Lyne Lacroix, the Process Improvement Lead for Major Projects within the Office of the Chief Information Officer (OCIO) at Shared Services Canada, says that though COVID-19 was one of the major spurs, their “process improvement division was created in late 2020.” Putting the pandemic to one side, the division was created because some employees noticed that “there are serious problems with the process” within the organization, thus “our vision is to really enable and empower employees through the improvement of the challenging processes that stop them from doing their work.” Since they are at the start of their journey, this …

Process Excellence- Canada

Data, Analytics and AI

Big Data in the Public Sector: Three Ways Big Data is Reshaping Government Services

Data is the currency of the technological economy, with data science incorporated into almost every industry in 2020. The public sector, while trailing behind private enterprise, has become increasingly aware of the value that can be extracted from data sets. With advancements in technologies such as machine learning and cloud computing, coupled with global Open Government initiatives, emerging Big Data use cases in healthcare, transport, agriculture, justice and resource management are all shedding light on the opportunities of data as a critical asset. Most public sector data and information management professionals across Australia and New Zealand (A/NZ) understand data for …

Big Data in the Public Sector: Three Ways Big Data is Reshaping Government Services

General

Defence Communication Systems

In our modern, connected world, the speed and ease of communication greatly matters. Many of us rely on devices and the internet not just for work, but for our entertainment and leisure, and when there are outages or disruptions, they affect us on a visceral level. The stakes are even higher for deployed forces across the Australian army, navy and air force, where reliable and efficient communication infrastructure can have serious safety and security implications. The ASA was created in July 2018. Its purpose is to “transform and grow a globally respected Australian space industry that lifts the broader economy, …

Defence Communication Systems

New Zealand

4 Jun 2021

Industry Trends

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Improving CX and Engagement in Local Government- Canada

All large organizations, and public sector institutions in particular, generally have complicated, bureaucratic processes, developed over time. Some of these require a lot of repetitive employee input, whilst others were simply developed in a different age – before the digital age – and would benefit from an upgrade. These upgrades can take many forms, from Robotic Process Automation (RPA), to just a simple improvement or advancement in processes. This is a lot of new construction, and thus the City decided to conduct a “development services review,” designed to look at “how development functions interact and are coordinated, and to identify …

Improving CX and Engagement in Local Government- Canada

General

Improving Contract and Supplier Management- Canada

Tamara McNulty, the Director of Procurement, Contracting, and Contributions at Parks Canada, has a slightly more nuanced and possibly “old school” approach to procurement. As much as it should be a disruptor, it should also be about “adding value to services.” Procurement, especially in large and public sector organizations, is still often described “as a necessary evil; as something we go through in order to get what we need.” As much as that is true, it doesn’t make the function appealing or attractive. If however it could be seen “as a value-added service, then it would be embraced as an …

Improving Contract and Supplier Management- Canada

General

Building Green and Sustainable Cities - Canada

In the case of the City of Victoria, they have a 2050 vision and a Climate Leadership Plan, both of which are about “creating low-carbon prosperity.” For instance, the targets include “transitioning to 100% renewable energy by 2050 and cutting our greenhouse gas emissions in half by 2030.” The goal of the city is “to lead and inspire” and to “model what is actually possible.” However, in a city like theirs, “corporate emissions account for only 1% of total emissions,” so their real goal is to “support our residents and businesses as they take action to combat that other 99 …

Building Green and Sustainable Cities - Canada

Workforce, Skills and Capability

Upskilling to build critical skills and competencies: A crucial HR focus in 2021

In the past year, we saw a global pandemic completely shift every aspect of everyday life, including work. Remote working arrangements tested the practicality of traditional management processes and put the spotlight on the limitations of legacy IT systems. Prior to the pandemic, government HR leaders were generally concerned with recruiting, motivating, and retaining talent. And while upskilling was already a key priority for government departments prior to the pandemic, COVID-19 has heightened the reskilling challenge. The adoption of new technology in terms of working and HR has been an exciting one; technology has enabled a quick adaption to the …

Upskilling to build critical skills and competencies: A crucial HR focus in 2021

Workforce, Skills and Capability

The 3 biggest benefits of a remote workforce

Even before the advent of Covid-19, remote working had moved from a mere perk reserved for the few to a mainstream concept. While pre-2020 employees may have started to work out of the office here and there, being thrust into a global pandemic accelerated the uptake – and acceptance – of remote work. While Covid-19 didn’t initiate the idea of remote working, it definitely fast-tracked a trend in the making. With this fast tracking came a whole host of unexpected opportunities and challenges. Many government agencies had to urgently solve security, data and collaboration issues related to remote work without …

The 3 biggest benefits of a remote workforce

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