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Public Sector Network's Insights
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Health Systems Change - What It Takes
When we think about systems change and systems enquiry, what is it and why is it important to influence change in complex and ever-evolving systems? A defining factor of healthcare and human services professionals are investment into genuine care for patients, customers and the wellbeing of the population. Driven by such altruistic intentions, can be the foundation for potent impact on society globally. The purpose of this article is to empower you, as the clinician, practitioner, lecturer, researcher, manager and leader in healthcare to understand the impact that you do make, and have the potential to make. As the front-line …
Data, Analytics and AI
Democratizing Analytics in the Public Sector
Transforming Data into Breakthroughs for the Public Sector The global pandemic that we are still living through has changed much of the way society operates, though even before the onset of COVID-19, most people accepted that modern societies were data-driven. Data is essentially the fuel that powers our societies, and it is so pervasive that the latest DOMO ‘Data Never Sleeps 9.0’ report found that the total amount of global data consumed in 2021 was 79 zettabytes (1021), projected to grow to 180 zettabytes by 2025. These numbers are staggering in their magnitude, but to the average citizen they are …
Digital Services and Customer Experience
Speaker Spotlight Q&A: Julia Wong, IT Accessibility Compliance Officer, Massachusetts Executive Office of Health and Human Services
For nearly 20 years, Julia Wong has been instrumental in addressing accessibility issues within the Commonwealth of Massachusetts through her knowledge of general accessibility standards and compliance, Section 508 of the Rehabilitation Act, WCAG2 standards, as well as testing and remediation of various forms of electronic mediums. She has contributed to the accessibility standards for the Commonwealth by co-authoring the original state standards and the Executive Office of Health and Human Services (EOHHS) Secretariat Accessibility Policy. In her current role as the EOHHS Accessibility Compliance Officer, she ensures that EOHHS agencies are creating website content and developing applications that are …
Data, Analytics and AI
Data Management & Analytics Roadshow 2022 Highlights
This year's Data Management and Analytics Roadshow focused on exploring emerging techniques for data visualisation such as Data Sharing and Artificial Intelligence, as we shared real-world case studies and engage in thought-provoking roundtables.
IT Modernization and Cloud
Enterprise Architecture in the Modern Public Sector
The timing for the reinvention was right because after languishing in obscurity for over a decade, enterprise architecture (EA) was also “being reborn within the government of Canada. In fact, in 2016 the practice of EA was renewed across all government agencies and was reimagined as a conceptual blueprint that defines the structure and operation of an organization considering and aligning business, information, data, applications, technology, security and privacy domains to support strategic outcomes. The Office of the CIO is therefore ultimately responsible for the expectations related to EA, and for “defining the current and target architecture standards. EA alone …
General
Transforming Emergency Service Organisations through Collaboration and Leadership
At the Transforming Emergency Service Organisations through Collaboration and Leadership virtual event as part of the Public Sector Network Defence, Security and Justice National Insights, we heard from Jodie Pearson, Superintendent, Western Australia Police Force and Janelle Baily, Assistant Director, Data Science and Analytics, Western Australia Police Force as they dived into policing in a technology enabled future. In this article they explore: Given the distances and the scope of their reach, which includes a number of very remote communities, all they are really trying to do is to “address some of the fundamental policing principles, which are pretty simple …
Digital Services and Customer Experience
Sustaining Digital Transformation beyond COVID Times
At the recent Sustaining Digital Transformation Beyond COVID Times event as part of the Digital Government and CX National Insights Series, we heard from Michelle Dowdell, First Assistant Secretary, Digital Technology Taskforce, Australian Department of the Prime Minister and Cabinet as she delves into delivering a modern and digital economy to drive Australia’s future prosperity. In this article she explores: From a numbers perspective alone, “over 50 million telehealth services were accessed in just one year in Australia; nearly a quarter of all businesses changed what they delivered in the first three weeks of the pandemic; and almost nine in …
General
Spotlight Interview - Defence, Security and Justice ANZ Q1 National Insights
The move to “digital transformation” has certainly accelerated in the last couple of years and a big driver for that has been the pandemic. Sometimes changing an outdated process is a lot of effort but when you have no choice i.e. you can’t travel to collect or handle a disk containing some important CCTV evidence, you need another way. Digital Evidence Management solutions where there before but necessity has definitely meant the benefits are being realised quicker. And a change from some of the outdated costly processes to a quicker safer way of handling and managing digital evidence and cases …
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