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Digital Government & CX Roadshow 2024 Insights
Workforce, Skills and Capability
Let's Chat: Modern Workforce Practices
Digital Government & CX Roadshow 2024
Hear about what kinds of modern workforce practices are strengthening innovation in the public sector from Jocelyn Baker, Acting Commissioner and Deputy Minister, Public Service Commission from Government of Manitoba
Digital Services and Customer Experience
Powering Digital Simplicity to Meet Next Gen Citizen Expectations
Digital Government & CX Roadshow 2024
A comprehensive exploration of digital transformation strategies for public sector service delivery, focusing on AI, automation, and citizen engagement.
Digital Services and Customer Experience
Is Government Optimising One of Its Best Service Design Partners – Its Citizens?
Digital Government & CX Roadshow 2024
What is the best way for governments to achieve a customer-centric approach in order to enhance user experiences and engagement? Listen to their citizens, of course.
Digital Services and Customer Experience
Delivering Simple and Intuitive Services to Build Public Trust and Confidence in Government
Digital Government & CX Roadshow 2024
At the core of it all, the citizen wants simplicity, security and accessibility. But simple can be very complicated to achieve, and often overwhelmed amongst a mass of noise, constantly shifting dynamics and seemingly endless competing priorities. However, when done right, bringing it back to basics can form a virtuous cycle - more trust leads to more engagement, more data, improved performance, and the cycle continues.
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