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Health & Human Services
Hospital Management Improvement
In many ways, the pandemic has been disastrous for the whole country, particularly for Victoria which has had multiple outbreaks and significant periods of lockdown and restrictions. Yet at the same time, because the pandemic has exposed gaps and blockages in the way certain public sector institutions operated, there have been some positive outcomes too. “We want to get to a point that how people experience the public health system shouldn’t depend on where they live. We’re very keen to make sure that regardless of where you are located or whether or not you are on a waiting list, you …
Health & Human Services
Implementing human-centred design to achieve better long-term patient outcomes
All of these factors together will “improve, enhance or support our patients more effectively.” The one element that is missing though is “the impact or the involvement of the Whānau (extended family) that patients need.” The value of family and familial support services cannot be underestimated. The “old medical model,” sometimes referred to as ‘the shadow’ is still hanging over some facilities, but “the good news is that we are starting to move away from it.” Some clinicians fear this change because it may “upset the power imbalance” between doctors and patients, giving patients more of a say. As much …
Health & Human Services
Australian Healthcare Snapshot: Remote and Telehealth Services
Virtual care offers an unparalleled opportunity to deliver real change addressing the challenges of healthcare over the next decade. It has the power to transform every health and social care sector and the way services are delivered. Telehealth also improves access to health services for people in rural and remote areas. While telemedicine promises to grow rapidly over the next decade and has clear benefits, it still poses some technical and practical problems for healthcare providers. To better understand where Australian healthcare professionals feel the future of telehealth lies, we surveyed the attendees at our recent Improving Remote and Telehealth …
Health & Human Services
Process Automation in Healthcare
Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases.
Health & Human Services
Workforce Mobility and Remote Service Management
One of their main operations is in food services. This critical to any hospital and thus they have “150 food service sites across NSW employing about 4,600 staff,” as well as “three food production units (FPUs)” that produce special and customised meals. All up, they “produce over 24 million meals per year.” Given the nature of the food processing environment, especially in hospitals, it is a “highly regulated” industry with many standards, guidelines and frameworks that need to be adhered to. “However, a lot of work needed to be done to ensure success. To start with, “we worked with BSI …
Health & Human Services
Balancing innovation, security and compliance in the health sector
Health sectors around the world grapple with many of the same trends: rising healthcare costs, ageing populations, low digital maturity. Australia is no exception, despite consistently high global rankings in health system performance. Concurrently, cybersecurity challenges have been mounting. Threats are becoming more sophisticated, while our growing reliance on digital technology creates new risks. It was only a matter of time before those trajectories collided. While this trend predates and transcends the COVID-19 pandemic, the events of 2020 have sharpened a focus on how healthcare delivery and clinical research intersect with cybersecurity. Read the full paper to examine the three-pronged …
Health & Human Services
Cyber Security in Healthcare
The health sector has unique challenges associated with the security and storage of data and patient information. Health institutions are also at the forefront of health technology innovation because they are very reliant on technology, but are adaptable when they need to be, as COVID-19 has shown. This paper brings together four technical and medical directors from four health institutions across Canada. They provide perspectives on how they have dealt with their unique challenges, and how COVID-19 got in the way. They also show what is possible in terms of keeping data, patients, staff and facilities secure.
Health & Human Services
Data and Analytics in Healthcare
In the healthcare sector, good data and analysis is critical to ensuring a good patient experience and better diagnostics. Data supports policy decisions and equips clinicians to make better decisions. But data isn’t always accessible or readily available in the best format. This paper brings together the data journeys of three healthcare institutions from three jurisdictions. For each one, good data collection and analysis has been able to unlock some of their barriers and improve the healthcare that they are able to provide.
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