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Digital Services and Customer Experience

On Demand: Innovate NZ 2021 - Creating a Flexible, Agile and Adaptable Digital Government

Insights from Yogesh Anand, Chief Technology Officer, Waka Kotahi New Zealand Transport Agency on 'How To Further Create a Flexible, Agile, and Adaptable Digital Government with Innovative ICT Processes'.
On Demand: Innovate NZ 2021 - Creating a Flexible, Agile and Adaptable Digital Government
New Zealand 13 Jan 2023
On Demand
Members-only
Save Purva Deshpande Author avatar
Digital Services and Customer Experience

On Demand: Powered by Personalisation Webinar

Considering that most critical services are now being delivered online, Government must address these deficits to ensure that all communities are able to access and engage with government services. Watch the Powered by Personalisation Webinar On Demand to explore research findings, recommendations, and expert opinions from both public and private sector experts regarding digital access and inclusion. Key Insights from Callie Barrett, Director, Innovation and Engagement, Digital and Service Design, Australian Department of Health and Clara Lubbers, Director, Digital and Service Design, Australian Department of Health.
On Demand: Powered by Personalisation Webinar
Australia 13 Jan 2023
On Demand
Members-only
Save Purva Deshpande Author avatar
IT Modernization and Cloud

Digital.NSW 2021 - Digital Stream Panel Discussion

Nick, Helen, Lewis and Peter sat down together to delve into how to be improve customer experience across citizen services.
Digital.NSW 2021 - Digital Stream Panel Discussion
Australia 13 Jan 2023
On Demand
Members-only
Save Juhi Agarwal Author avatar
Data, Analytics and AI

On Demand: AI & Data Showcase 2021 - Building Technologically Enabled Departments

Hear from Brendan Reilly, A/g Branch Manager of Digital Strategy from the Digital Transformation Agency as they discuss 'Building Technologically Enabled Departments to Drive Efficiencies and Build a Platform for Future Innovation'.
On Demand: AI & Data Showcase 2021 - Building Technologically Enabled Departments
Australia 3 Jan 2023
On Demand
Members-only
Save Purva Deshpande Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Executing on Digital Innovation

Ideation without execution is just dreaming. Here are some key insights on designing, developing and delivering in a continual cycle of service innovation, citizen engagement and accessibility. Key Insights by:Paul Arthur, Regional VP ANZ, OutSystems Richard Davies, Manager Solution Architect, OutS…
On Demand: Innovate Australia 2021 - Executing on Digital Innovation
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government

Explore key insights with Director of Technology, Sean Kopelke from VMware Australia and New Zealand on enhancing and developing in-house digital capabilities and managing costs with cloud financial governance.
On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century

Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:Going digital by default and delivering e-Services that have intuitive user experiencesLeveraging data to better understand the needs of citizens and organisationsUnderstanding the future of …
On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Meeting service delivery expectations

How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home …
On Demand: Innovate Australia 2021 - Meeting service delivery expectations
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar

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