ServiceGen

ServiceGen was founded by Victor Dominello, who led the groundbreaking transformation of Government services in NSW by building the State’s digital capabilities to deliver excellence in services.

For seven consecutive years, NSW was top ranked in the Intermedium Australia & New Zealand Digital Government Readiness and Maturity Indicator Report. NSW Government was ranked No1 in ease of services and No 2 in level of trust compared to other Australian states and countries including US, UK, Singapore, Canada & NZ. NSW was also the first Australian state to develop a responsible AI Assurance Framework.

Victor identified that while Governments want to transform their services for citizens, the institutional barriers to achieving it are significant and can take a long time to overcome. He led the service transformation journey for the last 10 years and NSW was one of the world’s first jurisdictions to implement a digital driver’s licence.

‍Victor created ServiceGen to give Governments the benefit of this experience so they can achieve similar success in a much faster time. Built on the principle that customers should have control and choice over the way they access Government services, the Service NSW platform is loved by NSW residents and recognised globally as the leading benchmark.

ServiceGen aims to help Governments accelerate digital service delivery by:

- Growing citizen trust and enhanced experience

‍- Achieving institutional cut through

‍- Improving the customer experience, while providing secure transactions. 

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