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INDUSTRY TRENDS
Session Recap: Designing for Everyone: Advancing Digital Inclusion

Session Recap: Designing for Everyone: Advancing Digital Inclusion

A session that moves beyond the interface to an analysis of digital inclusion, revealing that universal connectivity is merely the first layer in a complex stack requiring coordinated action on …

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
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INDUSTRY TRENDS
Session Recap: No Wrong Door: Building a Unified Experience for Citizens

Session Recap: No Wrong Door: Building a Unified Experience for Citizens

“No Wrong Door: Building a Unified Experience for Citizens” with Hayden Lansdell

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
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ON DEMAND
Designing for Everyone: Advancing Digital Inclusion

Designing for Everyone: Advancing Digital Inclusion

A keynote session for public servants on applying inclusive design principles to close the digital divide and create equitable digital experiences.

Jennifer Balon Digital Services and Customer Experience
7 Feb 2026
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ON DEMAND
Ensuring Accessibility and Bridging the Digital Divide: Colorado’s Approach to Inclusive Technology and Digital Equity

Ensuring Accessibility and Bridging the Digital Divide: Colorado’s Approach to Inclusive Technology and Digital Equity

As Colorado invests in digital expansion, ensuring equitable access and accessibility remains a top priority

Kelly Zheng Digital Services and Customer Experience
5 Feb 2026
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INDUSTRY TRENDS
Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Michael Harvey, Information and Privacy Commissioner, Government of British Columbia

Jennifer Balon Cyber Security and Risk Management
26 Jan 2026
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INTERVIEWS
Customer Journey Mapping for the Public Sector

Customer Journey Mapping for the Public Sector

Peter Saunders (Customer Journey Mapping) shows public sector teams how to map end-to-end experiences, uncover pain points, and prioritise improvements, using clear roles and simple artefacts to align stakeholders and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
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INTERVIEWS
From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

Ahead of Local Government Focus Day, Karen Abey from the City of Hobart shares practical lessons from the Bloomberg Harvard City Leadership Initiative, from innovation tools that improved services to …

Benji Crooks Workforce, Skills and Capability
19 Jan 2026
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INDUSTRY TRENDS
Modernizing Technology for the City of Lewisville

Modernizing Technology for the City of Lewisville

The Public Sector Tech Blueprint: From Modernization to Strategic Integration for 2026

Jennifer Balon IT Modernization and Cloud
12 Jan 2026
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