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Digital Services and Customer Experience

Ministerial Keynote: The Future of Innovation and Technology in British Columbia

Public Sector Innovation Show British Columbia
In this Ministerial keynote session The Honourable Brenda Bailey, Minister of Jobs, Economic Development and Innovation, Government of British Columbia delves into how BC is building a clean and resilient …
Ministerial Keynote: The Future of Innovation and Technology in British Columbia
Canada 20 Dec 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
IT Modernization and Cloud

Traveller Modernization: New Technologies for a Faster, Better, and Safer Experience at the Border

Public Sector Innovation Show British Columbia
In this keynote session Nina Patel, Regional Director General, Pacific Region and Andrew Lawrence, Director General, Traveller Transformation, both from the Canada Border Services Agency discuss how their agency is …
Traveller Modernization: New Technologies for a Faster, Better, and Safer Experience at the Border
Canada 20 Dec 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Lessons from Outside of BC: Unlocking Tools and Strategies to Drive Innovation and Modernization

Public Sector Innovation Show British Columbia
In this session a panel of public sector and private sector leaders gather to share their insights on how to unlock the tools and strategies to drive innovation and modernization …
Lessons from Outside of BC: Unlocking Tools and Strategies to Drive Innovation and Modernization
Canada 20 Dec 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
General

Driving Digital Transformation Within Local Government with Flexible Strategies and Robust Leadership

Local Government Roadshow Canada
In the "Government Keynote: Driving Digital Transformation Within Local Government with Flexible Strategies and Robust Leadership" session, Sumon will delve into the critical components of digital transformation in local government. The session emphasizes the significance of a comprehensive digital transformation roadmap throughout the entire journey. It highlights the need to explore innovative models for service operations and delivery by leveraging current data insights. Moreover, attendees will learn about adopting best practices in project management methodologies to accelerate technology implementation rates and maximize the efficient utilization of internal resources.
Driving Digital Transformation Within Local Government with Flexible Strategies and Robust Leadership
Canada 20 Dec 2023
Case Studies
Members-only
Save Madeson Darcy Author avatar
Digital Services and Customer Experience

Global Top 50: Government Innovators 2023

In the 2023 Global Top 50 Government Innovators Report we spotlight 50 dedicated and passionate individuals who prioritise citizen centricity. Who strive for innovation in the design and delivery of quality public services. And who, through their work and candour, aim to improve public policy and rekindle public trust.
Global Top 50: Government Innovators 2023
Australia 12 Dec 2023
Whitepapers & Reports
Members-only
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General

Top 50: Global Government Innovators 2023

This year we spotlight 50 dedicated and passionate individuals who prioritise citizen centricity. Who strive for innovation in the design and delivery of quality public services. And who, through their work and candour, aim to improve public policy and rekindle public trust.
Top 50: Global Government Innovators 2023
United States 9 Dec 2023
Whitepapers & Reports
Public
Save Nouha Elmasri Author avatar
Data, Analytics and AI

Adaptive Data Architecture For Responsible & Safe AI Adoption in Government: Reflections & Learnings from 2023

There is an increasing interest, noise and hype around AI (Artificial Intelligence) and GAI (Generative AI) adoption in public sector. I attended several conferences in 2023, reviewed several reports, presented, exchanged and involved in several round tables and debates on this topic. This article presents key reflections and learnings from 2023 and proposes next steps for establishing the adaptive data architecture for the responsible and safe AI adoption in public sector.
Adaptive Data Architecture For Responsible & Safe AI Adoption in Government: Reflections & Learnings from 2023
Australia 8 Dec 2023
Industry Trends
Public
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Digital Services and Customer Experience

How Government Can Harness Opportunities in a Time of Budget Repair

Digital NSW 2024
This presentation from Michael De Hennin, Regional Vice President - Public Sector at Salesforce aims sheds light on strategies and approaches that individuals and organisations can adopt to capitalise on …
How Government Can Harness Opportunities in a Time of Budget Repair
Australia 6 Dec 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar

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