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Global Government Innovators eBook
With contributions from 35 public sector leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s 2022 Global Government Innovators eBook has been written to showcase the people and projects that supported their citizens and kept everything running during a chaotic few years, as well as those driving transformation to help build a stronger, smarter, more resilient public sector for the future.
Operational & Process Excellence
Revamping the Roadmap to a Smarter and Resilient Shared Service Model
Government services are made up of different departments and agencies all working towards a common cause. Many of the institutions often feel siloed and independent, yet as Paul Glover, the President of Shared Services Canada says, any service that you interact with in the federal government, if it's digital in some way, then Shared Services Canada (SSC) has something to do with it. They make government services run and in the process, link many of the departments and agencies. We essentially provide IT and technology-based services to all federal departments and agencies. This includes networks, hardware and software. The individual …
Operational & Process Excellence
Partner Content
Strategy and Outcomes Planning
Outcomes Planning and Strategy execution at each branch of the public sector, whilst global best practise, is proving difficult stay on top off, difficult to deploy and is challenging traditional lines of structure and ways of working and triggering cultural resistance. Outcomes planning and program methodology is yet to be mastered as a way of working. Etvia, specialists in strategy execution, have researched this challenge for two years and designed and built the first integrated people, process and technology solution in the world. Our patented Strategy/Outcomes Plan management system is a single point of reference for managing the process from …
Technology & Transformation
Partner Content
Time for a Professional Digital Signage Solution
Digital Signage has been around for several years and over this time its capabilities have greatly evolved. The early adopters were looking for simple infotainment and advertising outlet, however modern digital signage deployments are now considered a strategic part of an organization’s communicat…
Operational & Process Excellence
Using Centre-Led Approaches to Drive More Value from Corporate Services
The main purpose of a centralized approach is that the “central team directly delivers. There is a standardized strategy with central management of spending, data and information.” This could mean that it could become “very hierarchical, inefficient and costly, with a lack of flexibility and agility.” This could make it hard to “meet the needs of unique business units.” In a decentralized approach, “it is almost the opposite. It’s easier to meet the need of unique business units and results in faster decision-making” but at the same time, there is a “lack of corporate policy standards, higher costs and it …
Operational & Process Excellence
Adopting an Enterprise Approach to Shared Services - Benefits, Challenges and Next Steps
In simple terms, the SSC exists so that “no other department needs to think about anything; we just take care of everything.” They are not quite there yet, but essentially “we are a common services provider, and we want to be taken for granted.” In other words, “we aim to enable most of the government’s 45 large departments and agencies to shift to the use of common IT systems.” In total, that means “half a million users across all government departments and agencies.” They best way to the achieve this for the SSC is through the use on an enterprise …
Technology & Transformation
Partner Content
Automation Now & Next Annual Report 2022
Automation Now & Next 2022 provides insights unavailable from any other data set as it is tightly focused on intelligent automation and how businesses are embracing—and succeeding—in the Automation Economy. This is a unique and comprehensive look at the efforts, experiences, and projections of more than 1,000 automation leaders and more than 3,800 Automation Anywhere customers—nearly 5,000 voices from across industries and regions. Since this report is the third edition, we can also now discern meaningful trends and shifts in how organizations are using automation today and plan to use it in the future.
Operational & Process Excellence
Leadership and Workforce Management: Shaping the Next Normal
From a procurement perspective, we had to work really quickly with vendors and had to make emergency purchases. We also had to do things a lot faster than normal, making some people uncomfortable. However, in a way the pandemic came at a good time for the organization. Less than a year before the pandemic, we switched out our desktops for laptops. At the time it was a big change that was very disruptive in itself, but it ended up making a real difference. There were some working-from-home practices already in place, but for most staff it was foreign territory. So …
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